The Power of Partnership in Delivering Consistent, Reliable Field Services
Charise Addicks, Technology Strategist & Resource Broker at StrataCore powered by AppDirect When Consistency is Critical Charise Addicks knows her clients rely on her to connect them with the right technology partners. Her role as Technology Strategist and...
How Sandy Became the Go-To Problem Solver for Clients Nationwide
Sandy Herrick, Trusted Technology Advisor at Global Consulting Group (GCG) powered by AppDirect Sandy Herrick’s journey as a Trusted Technology Advisor has been defined by one challenge many channel partners face: How do you support clients with small IT teams and...
Raising The Bar for Government Customer Service with Smart Outsourcing
Government agencies today are under increasing pressure to provide seamless, responsive interactions that match the high expectations set by private sector leaders. Citizens now expect public services to deliver the same efficiency, personalization, and quick...
Retail Theft is Rising: Here’s How AI-Powered Security Can Help
With retail theft and organized crime driving record losses, the article shows how AI-powered surveillance and data-driven infrastructure upgrades let retailers spot threats instantly, curb shrinkage, and even enhance the in-store customer experience. Retail theft...
From Chaos to Clarity: Redefining Knowledge Management for Better Customer Experience
Poor knowledge management costs Fortune 500 companies an estimated $31.5 billion annually due to ineffective knowledge sharing. Knowledge isn’t power until it’s effectively harnessed and put to work. For businesses managing complex IT help desks, customer service...
Powering Transformation with Strategic Retail Technology Support
The retail industry is undergoing a profound transformation, fueled by shifting consumer expectations and rapid technological advancements. Retail technology is no longer a background utility,it has become the backbone of business success. Retailers now rely on...
How Professional IT Help Desk Support Delivers Strategic Business Value
The cost of IT downtime is higher than most businesses realize. According to recent research from ITIC's 2024 Hourly Cost of Downtime Survey, small to medium-sized businesses (SMBs) face staggering downtime costs of $8,000–$74,000 per hour. For 57% of SMBs with...
Revolutionizing Customer Experience with AI
At Netfor, we’re always exploring the evolution of AI and IVR technologies, and in this conversation, our very own David Cady shares insights on these advancements on the Mission: Generate Podcast. He highlights the critical role of user experience and knowledge...
Outsourcing Customer Service: Is It The Right Move For Your Business?
If there’s one thing nearly all companies like to take pride in, it’s the quality of their customer service. Corporate leaders expect their teams to handle customer needs and respond to customer concerns, problems, complaints, and questions with respect,...
Break/Fix Field Services: An Essential Guide for Professionals
When was the last time a broken AC ruined your day? You came home on a hot afternoon, dripping in sweat, only to realize your AC decided to quit on you. The frustration builds as you scramble to find the right technician to fix it as quickly as possible. Now,...
AI Driven Outsourcing: Transforming the Future of the IT Help Desk
We know you’ve fantasized about it. We have, too. As kids, we’d watch TV shows and movies in which characters would easily draw upon the resources of their mighty computers or versatile robot companions. No matter what they needed, a simple request voiced in...
Why Join Our Channel Partner Program: Opportunities and Benefits
Netfor has established itself as a leading provider in the BPO (Business Process Outsourcing) industry by delivering exceptional services and building trusted relationships over the years. But what exactly is BPO? In simple terms, it’s the practice of outsourcing...
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