Transform operations with a modern infrastructure.

Our local experts can help you ramp up production.

In this day and age, faulty or slow IT infrastructures built on aging cabling can negatively impact manufacturing organization’s performance.

Netfor collaborates and consults to right-size every solution, so it works for you, not the other way around. We’ll find the best locations for infrastructure installation and then support it with a local IT technician pulled from our nationwide network. And with our end-to-end technical and field support, your employees have an expert around-the-clock ready to solve Level 1 issues.

Whether you have one location or many, Netfor can help you keep your facility moving.


Why Partner with Netfor?

Field Services

With our national network of reliable technicians, you can count on help to be nearby, wherever your location. Most of our technicians have been in the field for 10+ years, and all must pass our rigorous Quality Confirmation Process to ensure secure, professional service at every site. Plus, with our Deliverables Management system, you have instant access to on-site, visual verification of every task’s progress and completion.

Technical Support Desk

We staff our onshore technical support desk with trained experts who understand your security and technology needs. Available around the clock, they answer 97% of calls in less than 20 seconds with a phenomenal first‑call resolution rate of 75%. Every call is routed to a single point located in the central U.S. and then redirected to a specific region and team assigned to your account.

IT Fulfillment Center

Our warehouse and fulfillment center provides state-of-the-art pick, pack, and ship services, including returns, repairs, kitting, and more. Armed with a robust Inventory Management System, our facility can track shipments in real‑time, monitor progress and shipped quantities, and notify all parties when items are low and need re‑ordering.

Custom Manufacturing Solutions for Faster Speed to Market

Our unique blend of integrated services is engineered to take the tasks that distract off your plate and empower you to focus on what matters.

Netfor Manufacturing Capabilities

  • Field Services
  • Technical Support Desk
  • Customer Service Call Center

Manufacturing Resources

See how we’ve helped clients solve their most complex business process challenges.

Field Service – How Real-time Communication Builds Confidence

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Day in the Life of a Program Manager

I’m a Program Manager working into Business Line Manager – Field Services. One of the main items you would come to me with is questions or requests regarding a field service request.  I help work with issues that the client is experiencing and…

Hidden Benefits of Managed Services

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BPO - Business Process Outsourcing, acronym

One-Stop-Shop For BPO

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Curious About More?

Check out what we’ve done for other clients in multiple industries.

Manufacturing FAQs

How do you train technicians?

We train/certify our field providers using customizable field guides tailored to meet the unique requirements of each scope of work. To maintain excellence in the field, providers must use our Learning Management System to ensure that they are knowledgeable and compliant before arriving on-site. Each field guide is developed with the client as we onboard the work. Typically, we refine the guides during a pilot phase in which best practices and processes are also finalized. In addition, we can add video and pictures to the guides to help simplify the complexity of any scope of work.

Do your technicians have safety equipment?

Yes. Each technician dispatched has the required equipment for the job and location. Typically, they carry a standard tool kit that includes:

  • Laptop (Windows 7 or higher)
  • Basic IT tools
  • Network testing tools/cable testers
  • Cat5e cabling
  • Ladder
  • Digital camera or camera phone with the ability to upload pictures before leaving a site
  • Badge (when required)
  • Hard hat (when required)
  • Copy of work order and job information used in training and certification

What's your coverage?

You’ll find our highly trained and certified technicians throughout North America and the U.S. territories.