Total Service Desk Cost Comparison
Prospect Solution
Netfor’s Solution
Prospect Solution
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Netfor’s Solution
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Price Comparison Details:
Cost Item | Prospect Cost | Netfor Price |
Salaries | ||
Benefits | ||
Overtime / On-call / Shrinkage | ||
Software (ZOHO) | ||
Software (Screenshare) | ||
Amortized Hardware Cost | ||
Amortized Furniture & Equipment | ||
Space Cost | ||
Utilities | ||
Training & Auditing | ||
Recruiting & Background Checks | ||
Service Desk Management & Team Lead | ||
Knowledge Management | ||
Phone Systems Licensing & Long Distance | ||
Internet Access | ||
Amortized IT Service Management Governance & Operations | ||
After Hours (delivered by outsourced partner) | ||
Total Service Desk |
It Pays to Work with Netfor
Interaction Management
All interactions route through a single platform integrated into workforce management and scheduling, providing a simplified view and understanding of the types, sources, and service levels delivered regardless of the channel.
IT Service Management Tooling Site License
Workforce Management and Optimization
Service desk agent staffing is systematically forecasted and managed based on several inputs, such as historical arrival patterns, seasonal arrival patterns, and upcoming changes or events.
24/7 Business Assurance
A dedicated team of supervisors and managers monitors all business services and systems around-the-clock, providing business assurance and notifications and alerts when warranted.
Employee Engagement Program
We develop and implement employee engagement initiatives that foster highly engaged employees motivated to invest their hearts and minds in the work and yield real business results for our clients.
Dynamic Capacity Planning
IT Service Management Best Practices
At Netfor, we strictly follow ITSM best practices to enhance service delivery and customer satisfaction, minimize costs by optimizing resources, provide IT costs and assets transparency, and ensure exceptional management of business risk and service disruption or failure.
Our Difference is in Our People
We spend countless hours ensuring that our people are trained to represent your business appropriately
Technician Onboarding: After a client’s input concerning deliverables and work, we assign a technician near each location. Whether the technician is new or a regular, they all go through our Quality Confirmation Process to ensure they are skilled, professional, and reliable.
Client Delight: In addition to real-time access to the status of your projects, you will also be in regular contact with your TAM.
