Blog
Our thought leaders have you covered – from delivering exceptional customer service to the hidden benefits of managed services and much more.
Revolutionizing Customer Experience with AI
At Netfor, we’re always exploring the evolution of AI and IVR technologies, and in this conversation, our very own David Cady shares insights on...
Outsourcing Customer Service: Is It The Right Move For Your Business?
If there’s one thing nearly all companies like to take pride in, it’s the quality of their customer service. Corporate leaders expect their teams to...
Resource Center FAQs
Chances are, we’ve already heard your FAQ and have the answer below. If not, please give us your Q, and we’ll add it to the FA.
WHAT IS FIELD SERVICES?
Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.
WHAT CAN I EXPECT WITH NETFOR?
What does your Fulfillment Center do?
Our Fulfillment Center has a late-night pickup with UPS for next-day air/shipping overnight services. We have imaging capabilities and work with OEM manufacturers to repair devices using warranty services.
WHAT IS FIELD SERVICES?
Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.
WHAT CAN I EXPECT WITH NETFOR?
Netfor provides worry-free, 24/7/365 customer care for business consumers and technology users. With Netfor you get world-class call center and help desk support as well as order fulfillment and field services.
WHAT DOES YOUR FULFILLMENT CENTER DO?
Our Fulfillment Center has a late-night pickup with UPS for next-day air/shipping overnight services. We have imaging capabilities and work with OEM manufacturers to repair devices using warranty services.
What qualifications do fulfillment center employees have?
Our employee certifications include A+, Net+, Server+, and some Microsoft certifications.
Glossary
Below are a few definitions of the words and terms you’re likely to hear when we talk about our field.
First Level Resolution (FLR)
First Level Resolution (FLR) is a critical metric used in contact centers to gauge the effectiveness of customer service. The FLR meaning is centered around the percentage measure of success in resolving customer queries...
SLA
A Service Level Agreement (SLA) is a fundamental component in the relationship between a service provider and a client. The SLA meaning centers on its role as a formal commitment that specifies the standards of quality, ...
BPO
Business Process Outsourcing (BPO) is the practice of contracting out specific work processes to external service providers. The BPO meaning revolves around companies utilizing external firms to handle non-core tasks, wh...
TCO
Total Cost of Ownership (TCO) is a comprehensive assessment that helps businesses understand the full costs of both in-house operations and outsourcing through BPO (Business Process Outsourcing). This calculation is cruc...
Case Studies
Netfor’s Methodical Onboarding Allowed Quillo to Focus on Serving Users
After years spent focused on staff education and retention for similar agencies, Quillo was convinced there had to be better ways to champion the people charged with taking care of other people. They hit upon a brilliant...
Total Cost of Ownership (TCO) Calculator
Our proprietary TCO Calculator will help you determine the true costs of managing calls in-house.
Maximize Your Cost Savings
It might seem counterintuitive, but sending more calls to Netfor’s help desk and agents can actually reduce your costs. How? Reducing the number of calls handled by your well-paid staff enables them to focus more of their time on critical projects and strategic initiatives that move your business forward. Plus, they and your organization will benefit from increased job satisfaction and reduced turnover.
