Everything you need to know about BPO.

To learn more about modernizing your front and back-office process, check out our latest Blogs, FAQs, Glossary, Case Studies, White Papers, Videos, and TCO Calculator below. If you don’t see what you’re looking for, please reach out and one of our thought leaders will help.

Blog

Our thought leaders have you covered – from delivering exceptional customer service to the hidden benefits of managed services and much more.

Resource Center FAQs

Chances are, we’ve already heard your FAQ and have the answer below. If not, please give us your Q, and we’ll add it to the FA.

WHAT IS FIELD SERVICES?

Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.

WHAT CAN I EXPECT WITH NETFOR?

Netfor provides worry-free, 24/7/365 customer care for business consumers and technology users. With Netfor you get world-class call center and help desk support as well as order fulfillment and field services.

WHAT DOES YOUR FULFILLMENT CENTER DO?

Our Fulfillment Center has a late-night pickup with UPS for next-day air/shipping overnight services. We have imaging capabilities and work with OEM manufacturers to repair devices using warranty services.

What qualifications do fulfillment center employees have?

Our employee certifications include A+, Net+, Server+, and some Microsoft certifications.

Glossary

Below are a few definitions of the words and terms you’re likely to hear when we talk about our field.

Case Studies

Total Cost of Ownership (TCO) Calculator

Our proprietary TCO Calculator will help you determine the true costs of managing calls in-house.

Maximize Your Cost Savings

It might seem counterintuitive, but sending more calls to Netfor’s help desk and agents can actually reduce your costs. How? Reducing the number of calls handled by your well-paid staff enables them to focus more of their time on critical projects and strategic initiatives that move your business forward. Plus, they and your organization will benefit from increased job satisfaction and reduced turnover.