Blog
Our thought leaders have you covered – from delivering exceptional customer service to the hidden benefits of managed services and much more.
IVA vs IVR: The Shift to Intelligent Virtual Agents
An Intelligent Virtual Agent (IVA) is an AI-powered system that replaces traditional IVR phone trees by understanding natural language, capturing…
A Financial Reality Check on IT Vendor Management: The Hidden Costs of Multiple Vendors
IT vendor management is the process of selecting, managing, and optimizing relationships with technology providers to ensure performance, cost…
Resource Center FAQs
Chances are, we’ve already heard your FAQ and have the answer below. If not, please give us your Q, and we’ll add it to the FA.
WHAT IS FIELD SERVICES?
Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.
WHAT CAN I EXPECT WITH NETFOR?
Netfor provides worry-free, 24/7/365 customer care for business consumers and technology users. With Netfor you get world-class call center and help desk support as well as order fulfillment and field services.
What does your Fulfillment Center do?
Our Fulfillment Center has a late-night pickup with UPS for next-day air/shipping overnight services. We have imaging capabilities and work with OEM manufacturers to repair devices using warranty services.
Glossary
Discover and understand definitions of the words and terms you’re likely to hear when we talk about our field.
Case Studies
How Optimized Support Drove $2.5M in Savings for a Fortune 500 Franchise
When one of the United States’ largest business services franchisors approached Netfor, they knew they had a problem. With 4,500 stores to support,…
Success Story: Marathon Health’s Strategic Expansion
When Marathon Health planned a merger that would expand their network to nearly 800 health centers nationwide, they recognized the importance of…
Savings Calculators
Our proprietary Field Service and Service Desk Calculators will help you determine the true costs of managing in-house operations.
It might seem counterintuitive, but sending more calls to Netfor’s help desk and agents can actually reduce your costs. How? Reducing the number of calls handled by your well-paid staff enables them to focus more of their time on critical projects and strategic initiatives that move your business forward. Plus, they and your organization will benefit from increased job satisfaction and reduced turnover.
Simplify Your Multi-Location Operations
One partner for field services, customer support, and IT help desk—nationwide.
Get field service deployment, 24/7 customer support, and IT help desk solutions from a single partner with 97% US coverage. No more juggling multiple vendors or coordinating complex service relationships.