Netfor BPO Services and Solutions

At Netfor, we enable organizations to focus on their core competencies by automating the business processes that distract. We act as an extension of your team to tailor solutions centered on the people that matter most to your business: your customers, employees, and end-users. With Netfor business process outsourcing services, there’s a friendlier way forward.


Field Services

Netfor provides nationwide technician coverage when and where you need it. Our thoroughly vetted and qualified experts are professional, friendly, and skilled. For more than two decades, we’ve been delivering reliable, accurate, and accountable field services and the numbers back us up – 95+% First‑Run Rate.

Call Center Agent

Technical Support Desk

When your end‑users need help, you want to be absolutely sure they get it. With Netfor, you can count on 24/7/365 availability from extensively trained teams and superior technology providing multi-channel contact options and more. Our proprietary knowledge management system is also key to our 75+% First Call Resolution Rate.

Call Center Lady

Customer Service Call Center

Your brand is always top‑of‑mind at Netfor. That’s why we continuously train and audit our call center agents to ensure the best customer experience possible. We’re onshore yet regionally distributed with around-the-clock availability and multi-channel contact options, all helping us deliver a track record of answering 97% of calls in under 20 seconds.

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Fulfillment Center

When it absolutely must be picked, packed, and delivered on time, there’s only one choice, Netfor Fulfillment. Whatever your technology fulfillment needs may be – POS, tablets, software, and more – our ISO 9001:2015-certified warehouse and experts can deliver it where and when you need it. Discover why some of the world’s largest logistics companies choose us.


In addition to finding new talent, Netfor leverages its network of 70,000+ ready-to-work experts across North America that have already proven their qualifications to meet the IT staffing needs of your organization.


Calculate Your Savings

Often, an organization believes it can save money by having Netfor manage routine calls while its high-paid specialists resolve the complex ones. Yet this takes time and focus away from critical projects, slowing down innovation and costing more money in the end.

The fact is, when organizations ask us to handle more of their calls, they typically lower their total cost of doing business. It sounds counterintuitive, but it’s true. Check out our Total Cost of Ownership (TCO) Calculator, run your numbers, and see for yourself.

Why Netfor?

For more than 25 years, Netfor has been helping organizations nationwide simplify their business processes. From government agencies to private industry, we provide deep experience in BPO and experts with the chops to solve your most pressing challenges. Whatever your business is, we’ll move you forward by removing what’s unnecessary.

Data Driven Call Center Assessment

When you don’t have all the facts, you can’t make informed decisions about where you put your resources.  Netfor’s Service Desk Consulting uncovered the data necessary to evaluate a multi-hospital system’s call center

first call resolution

How To Improve First Call Resolution

First Call Resolution (FCR): The ability of an IT team to meet a customer's needs fully the first time they contact them. By measuring the rate of first-call resolutions, IT teams can better understand how quickly they're helping customers. (Definition)  Lids...
Channel Partnerships Empowering Growth

Empowering Growth: Netfor’s Winning Formula for BPO and Channel Partnerships

Our Channel Partnerships are key to Netfor's success and growth in business process outsourcing (BPO) and rests on a straightforward concept: our team treats your customers the way we would want to be treated. Whether that's handling a call to resolve a problem,...
real world example

Real-World Example: IVR Transformation

Real-World Example: Once upon a time in the customer service world, a client of Netfor's had an interactive voice response (IVR) system that was causing customers to hang up before their place could be saved in line (QCB). Ethan Calkins, our Business Assurance Manager...
case study

Case Study: Global Retailer Gets Better Results By Making Our Team Smarter

He's excited because he can finally buy the items he's wanted for months. Smiling, he hands the cashier the gift card his family gave him for his birthday and waits for the transaction to go through. And he waits. And waits. And before long, his smile gives way to...

Testimonial – Indiana Department of Revenue

Welcome to our testimonial page, where we proudly showcase the success stories and positive feedback we have received from our clients. Today, we are thrilled to share with you an exceptional testimonial we received from the Indiana Department of Revenue, highlighting...
IT Staffing

Boost Your Productivity Instantly with Netfor’s Expert IT Staffing Services

These days, when you think about IT staffing services, it’s no surprise if you don’t have much in the way of expectations. Companies reach out to staffing services when they have immediate needs for qualified people. Whether they’re trying to find help for a temporary...
Employee Spotlight

Employee Spotlight – Tiffany Weatherspoon

Welcome back to our Employee Spotlight Series, where we celebrate diversity and the accomplishments of our incredible team members. In honor of Black History Month, we would like to shine our light on our amazing HR Manager, Tiffany Weatherspoon. Meet Tiffany, an...

Upcoming IoT Devices That Are Too Good To Be True

If you thought the smartphone turned your daily life upside-down, just wait for the transformation the internet of things (better known as IoT) will cause in how you live, work, shop, and much more. According to Statista data, there were more than 42 billion connected...

How To Connect the Dots Better Than Your Competition: Our 3 Secrets

If one of your company's challenges is installing, maintaining, or servicing technical equipment in the field, you're probably going to be shocked at how the Netfor field services team will make that process easier and lead to better customer experiences....
Amazon Quality Customer Service

How To Get Amazon-Quality Customer Service On a Startup Budget

If one of the goals for your organization is to offer significantly better customer service than your competitors, a great way to start is to study the companies that have become huge and successful in large part because of their own extraordinary customer...