Netfor Services

At Netfor, we enable organizations to focus on their core competencies by automating the business processes that distract. We act as an extension of your team to tailor solutions centered on the people that matter most to your business: your customers, employees, and end-users. With Netfor business process outsourcing services, there’s a friendlier way forward.

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Field Services

Netfor provides nationwide technician coverage when and where you need it. Our thoroughly vetted and qualified experts are professional, friendly, and skilled. For more than two decades, we’ve been delivering reliable, accurate, and accountable field services and the numbers back us up – 95+% First‑Run Rate.

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Technical Support Desk

When your end‑users need help, you want to be absolutely sure they get it. With Netfor, you can count on 24/7/365 availability from extensively trained teams and superior technology providing multi-channel contact options and more. Our proprietary knowledge management system is also key to our 75+% First Call Resolution Rate.

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Customer Service Call Center

Your brand is always top‑of‑mind at Netfor. That’s why we continuously train and audit our call center agents to ensure the best customer experience possible. We’re onshore yet regionally distributed with around-the-clock availability and multi-channel contact options, all helping us deliver a track record of answering 97% of calls in under 20 seconds.

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Fulfillment Center

When it absolutely must be picked, packed, and delivered on time, there’s only one choice, Netfor Fulfillment. Whatever your technology fulfillment needs may be – POS, tablets, software, and more – our ISO 9001:2015-certified warehouse and experts can deliver it where and when you need it. Discover why some of the world’s largest logistics companies choose us.

Calculate Your Savings

Often, an organization believes it can save money by having Netfor manage routine calls while its high-paid specialists resolve the complex ones. Yet this takes time and focus away from critical projects, slowing down innovation and costing more money in the end.

The fact is, when organizations ask us to handle more of their calls, they typically lower their total cost of doing business. It sounds counterintuitive, but it’s true. Check out our Total Cost of Ownership (TCO) Calculator, run your numbers, and see for yourself.

Why Netfor?

For more than 25 years, Netfor has been helping organizations nationwide simplify their business processes. From government agencies to private industry, we provide deep experience in BPO and experts with the chops to solve your most pressing challenges. Whatever your business is, we’ll move you forward by removing what’s unnecessary.

Data Driven Call Center Assessment

When you don’t have all the facts, you can’t make informed decisions about where you put your resources.  Netfor’s Service Desk Consulting uncovered the data necessary to evaluate a multi-hospital system’s call center

Puzzle

How To Connect the Dots Better Than Your Competition: Our 3 Secrets

If one of your company's challenges is installing, maintaining, or servicing technical equipment in the field, you're probably going to be shocked at how the Netfor field services team will make that process easier and lead to better customer experiences....
Amazon Quality Customer Service

How To Get Amazon-Quality Customer Service On a Startup Budget

If one of the goals for your organization is to offer significantly better customer service than your competitors, a great way to start is to study the companies that have become huge and successful in large part because of their own extraordinary customer service. ...
call Center

Empowering A Healthcare System With A Data-Driven Call Center Assessment

When you don't have all the facts, you can't make informed decisions about where to put your resources. Netfor's Service Desk Consulting uncovered the data necessary to evaluate a multi-hospital system's call center. Situation: A major healthcare system with more than...
Netfor University

Netfor University: Our Structured System for Sharing What We Know

Missing in most of the discussions about the 'Great Resignation' is one of the biggest costs associated with employee turnover. New hires can take a while to reach full productivity because there's so much to learn. The training to bring new employees up to speed can...
Fulfillment Center

Netfor’s Fulfillment Center Builds More Than Just Valuable Relationships

To Netfor, “fulfillment” doesn’t simply refer to one of the key business process outsourcing services we provide. It also describes our objective in serving our clients. We create solid relationships by fulfilling not just their business objectives but also by...
TCO Calculator

Calculate Customer Service Needs Using Netfor’s Unique Tech tool

Your business is healthy and it’s growing. The demand for your products or services is strong, and as word spreads about your advantages, your share of market keeps getting bigger. Congratulations. And take a deep breath because that increase in sales means you’re...
Mobile Point of Sale Device

Netfor Makes Transition To mPOS Technology Simple For National Chains

Making the decision to scale to a new technology can be terrifying for companies. Their leaders recognize the longer-term advantages the new technology offers, but transitions are rarely as smooth or problem-free as they hope -- and each hard-earned bruise lessens...
What is means to be satisfied vs happy

Netfor Prefers To Make The Extra Effort To Make Clients Happy

“Just because I give the client a scorecard showing we are green on everything doesn’t mean they feel we’re green.” - Beth Medley Netfor No matter how much business leaders like to believe it, consistent satisfaction doesn’t create lasting relationships. If a friend...
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Case Study: Indiana Secretary of State Office

Netfor’s work with the Indiana Secretary of State Office began in 2016. The relationship originated with Netfor serving as a consultant to Chief of Staff and Deputy Secretary of State Brandon Clifton to vision a call center for INBiz, a nationally-recognized one-stop...
knowledge services

How Experts at Netfor Are Turning Its Outstanding ‘Knowledge Services’ Inside Out

Most companies protect their secrets more aggressively than they protect the lives of their key executives. It's been reported that only two people at KFC's headquarters know the exact proportion of the eleven herbs and spices behind the Colonel's original recipe. The...

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