Next-Generation BPO

AI-Enabled Support,
Human-Centered Service

Our BPO Services

Explore AI Solutions

92%

First Call Resolution

95%

First Run Rate

24/7

AI-Enabled

30+

Years of Experience

Introducing AI-Enabled
Customer Support

Netfor now offers Intelligent Virtual Assistant services that modernize your call center with conversational AI. Our solutions greet and validate callers, capture their needs, create tickets automatically, and route intelligently to available agents. The result: reduced wait times, consistent service quality, and lower cost per interaction, all while maintaining your brand voice and seamlessly escalating to human agents when needed.

Explore AI Solutions

Netfor BPO Services & Solutions

At Netfor, we enable organizations to focus on their core competencies by automating the business processes that distract. We act as an extension of your team to tailor solutions centered on the people that matter most to your business: your customers, employees, and end-users. With Netfor business process outsourcing services, there’s a friendlier way forward.

Field Services

Technical Support Desk

Customer Service Call Center

Fulfillment Center

Staffing

Our BPO Solutions

Why Netfor

For more than 25 years, Netfor has been helping organizations nationwide simplify their business processes. From government agencies to private industry, we provide deep experience in BPO and experts with the chops to solve your most pressing challenges. Whatever your business is, we’ll move you forward by removing what’s unnecessary. And now, we’re enhancing our proven approach with AI-enabled capabilities that make your customer service faster, smarter, and infinitely scalable.

About Us

Trusted By

The Netfor team helped me position services I didn’t even know were in demand, and close deals I wouldn’t have touched before.

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Stephen Hancock

CEO

Socium Consulting

If I need somebody sameday, they can find somebody same day and get somebody out there. Based on my experience,the people are well-versed, well-qualified, and able to do the job. “Her Results:Supports clients with 350+ locations nationwide using Netfor’s field services.

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Sandy Herrick

(powered by AppDirect)

Global Consulting Group

“Simon Property Group has over two hundred regional malls located across the country. The challenge was providing technical support at various locations when necessary. We knew Netfor offered a number of high-quality services, based on previous conversations with them. When we reached out to Netfor about our needs, they were quick to ask questions, fully understand our needs, and discuss options and real solutions. We contracted them, as a test, at a couple of locations. The results were amazing. The properties were thrilled with the professional, hands-on support they received. Simon IT was impressed with the immediate positive results. the advanced level of technician that was deployed and the competitive rate. All positives for the properties and Simon IT. This one-time issue has turned into a long-term partnership with Simon Property Group and Netfor, five years and counting.”

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Chuck Wright

Simon Property Group

“It’s also a big relief knowing our users now have 24/7 support from a group that knows what they’re doing. If you’re looking for an organization that will listen carefully to your needs and help you provide the best customer service experience, Netfor is there to help you succeed.”

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Sue Gordon

Quillo

“Netfor has been a key part of the INBiz program. They helped develop processes to support the INBiz call center and worked diligently with our team to identify and capture knowledge to ensure consistency among agents. Netfor’s attention to customer service is terrific and keeps the service running smoothly, and their flexibility makes them a great partner.”

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Rebecca Longfellow

Indiana Secretary of State

“We need field service technicians who are experienced and know what they are doing – and that’s what we get with Netfor.”

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Gloria Nebarez

Mercy Housing

Become a Channel Partner

Netfor’s Channel Partner Program is ideal for businesses and consultants looking to expand their offerings with scalable BPO solutions like IT support, customer service, and field services. With generous commissions, dedicated support, and a proven 98% client renewal rate, it’s a smart way to grow revenue while delivering top-tier solutions to your clients.

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