Managed Solutions
See if our Managed Services are right for you.
The only adequate response to a complex problem is to use a multifaceted solution.
Customized Managed Services
Netfor is changing the face of Managed Services. From our Call center to Field Services, we have the all the customization that you want, when and how you want it. We offer managed solutions to handle everything from shipping to installation with available long term product support. Our dedicated call center management system is customized for your company or organization with a 24/7/365 support model.
Highlight of the Month:
Quality Confirmation Program
This program allows Netfor to build a comprehensive profile on each of our onsite resources, which results in high quality talent on demand. The process starts with a background check, confirming the potential resource has a clear history. We then confirm all relevant skills, work history, and certifications. Next, the technician is then assigned to a Netfor Field Services Coordinator (FSC) who performs an interview.
Soft Skills – Clients need the right technician with the correct skills onsite. This requires a firm understanding of the technology onsite, and the correct tools and talent the resource deployed needs to manage the job.
Deliverable Management – Finally, deliverables. While you can’t be onsite, Netfor can show you what’s happening during the process. We focused on the types and quality of images the technicians were taking, while also ensuring these get to the client as quickly as possible.
Explore What We Are Doing Better
We’ve created customizable Managed Services, with seamless client support while removing the burden of first contact care. Our best clients rely on us to handle their help desk needs and utilize our field services team for support across the United States. We leverage our resources to help them constantly improve their knowledge and services. Let’s get your employees back to work quickly and provide world class experience for your customers.
For over 25 years Netfor has strived to provide the best solutions for our clients, both locally and nationally. From our humble start as a computer repair shop with three employees to our current global business model, we’ve held deeply to the motto: The Art and Science of the Customer Experience.
In recent decades, organizations have made unparalleled strides toward improving customer experiences. Improvements require incorporating a combination of technology and people skills. As corporations continue to increase training, introduce products, expand services and take other bold steps to care for their customers. Questions often arise that demand answers and need solutions. A help desk or call center is necessary to ensure answers and solutions are provided efficiently, and in a way that best serves the interests of the organization as a whole.
01
Onboarding Process
The on-boarding process typically lasts 2-3 months, your TAM ensures every aspect of your business is documented and delivered on. Utilizing Agile methodology, the team first established deadlines for key items. This begins with defining knowledge.
02
Go Live
Here, the client is able to call in and get a first hand user experience. At this point, they can tweak the greeting our team uses, the IVR (Interactive Voice Response) prompts listed, and the information requested from the caller. If the User Acceptance Testing is successful, then the Netfor team moves to launch the service.
03
client success
This is all driven by our Technical Account Managers (TAM) , led by Beth Medley – VP of Client Success, who focus on delivering solutions to clients when they need them. Even after clients are on boarded, their TAM still holds weekly or monthly meetings with the client based on their preference. These can scale down to quarterly, where Netfor also presents a business review.
we work for you. where you need us, when you need us.
Our dedicated call center management system is customized for your company or organization with a 24/7/365 support model.
Client Testimonials
” The company’s technical experience and organizational skills make a difference when we request a dispatch, the level of service and exceptional professionalism is always a pleasure. “
Case Studies
Do you suddenly have more remote workers than you did 2 weeks ago? As a follow-up to my article on IoT support services, it is somewhat ironic that the newest IoT device today is you
How can an IoT developer leverage these capabilities most effectively? The key is to begin the initial conversations as their ideas are moving out of the prototype stage.
How Netfor will help you grow and succeed:
A launching point for your career and life goals.Gain experience in multiple industries, platforms, and software. Help you develop a career path as well as provide mentoring and training. Opportunities to work on special projects with our clients. Provide opportunities internally for advancement. Network you with the vibrant business community in Indianapolis. Expose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc.
At Netfor we use the business methodology of Client Success to ensure that our clients achieve their desired outcomes when using any Netfor service. What are you waiting for? Take the first step today.
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