Friendly service that makes end‑users feel special.
Your staff has better things to do than pick up the phone.
Netfor has built a contact center capable of scaling rapidly with your sales volume and allocating attentive customer service, starting on day one.
Our highly trained technical support experts can handle simple requests, such as software logins, as well as escalate complex issues to your software engineers and provide detailed notes, too. With Netfor, your teams are free to focus on innovating, not fielding calls.
Why Partner with Netfor?
Most of our technicians from our nationwide network have been in the field for 10+ years, and all must pass our rigorous Quality Confirmation Process to ensure secure, professional service at every site. Plus, with our Deliverables Management system, you’re always up to date with on-site, visual verification of every task’s progress and completion.
Technical Support Desk
We staff our onshore technical support desk with trained experts who understand your software and technology. Available around the clock, they answer 97% of calls in less than 20 seconds with a phenomenal first-call resolution rate of 75%. Every call is routed to a single point located in the central U.S. and then redirected to a specific region and team assigned to your account.
Our warehouse and fulfillment center provides state-of-the-art pick, pack, and ship services, including returns, repairs, kitting, and more. Armed with a robust Inventory Management System, our facility can track shipments in real-time, monitor progress and shipped quantities, and notify all parties when items are low and need re-ordering.
Develop Your Product,
Leave The Support to Us
Our unique blend of integrated services is engineered to take the tasks that distract off your plate and empower you to focus on what matters.
Netfor Software Capabilities
- Field Services
- Technical Support Desk
- Customer Service Call Center
- Fulfillment Center
See how we’ve helped clients solve their most complex business process challenges.
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Curious About More?
Check out what we’ve done for other clients in multiple industries.
How do you train your agents?
We train our agents using a customizable training module system. This system allows us to create client-specific content – including videos, articles, and quizzes – to train and test agents and ensure outstanding performance.
Do you work with other software companies?
Yes! We work with multiple software companies to reduce the volume of their Tier 2 teams or developers and free up their time to focus on business-critical tasks.
How can we rapidly start service at a low price point and grow into more Netfor services later?
Netfor can identify a few key common issues and then develop instructions to resolve them. This can start as after-hours support, overflow support, or by routing these key issues to the Netfor team. During this process, Netfor can log additional issues and work with you to build resolutions that help reduce the work of your Tier 2 team.
How can you support the callers?
Netfor offers chat, phone, and email functionality with the option of multi-language support. The chat feature can even be incorporated directly into your website.
Why do software companies work with Netfor?
Innovation suffers when developers are pulled off of mission-critical updates and product bugs to address simple customer questions. Netfor helps software companies stay focused on the product roadmap by ensuring their end-users receive 24/7 support.