Minimize downtime, maximize customer satisfaction.
Local, friendly service that makes your business look good.
The brick-and-mortar world is very much alive. So is the need to provide your customers with the exceptional service they demand. Netfor can help you do this with retail technology and support services that enable your IT teams and site staff to make every customer feel special.
Whether you require onshore agents, cross-country fulfillment and shipping, device installation, hardware maintenance, or more, Netfor has the technology and resources to link it all together seamlessly. With us, you’re open for business.
Tailored Solutions to Keep Foot Traffic Moving
Our unique blend of integrated services is engineered to take the tasks that distract off your plate and empower you to focus on what matters.
Netfor Retail Capabilities
- Field Services
- Technical Support Desk
- Customer Service Call Center
- Fulfillment Center
Curious About More?
Check out what we’ve done for other clients in multiple industries.
How much retail experience does Netfor have?
Netfor has been working in the retail industry for over 25 years.
How much does the implementation and steady-state service cost?
Implementation fees are always right-sized for the engagement and how long the implementation will take before the service runs in a steady-state. Overall, our prices are determined by the BPO service purchased and the specific processes we are asked to manage. We first like to meet with you and discover what your current processes are. Then, we estimate the time required to complete the request and provide a quote that best suits your needs.
What are typical service levels for my industry?
Our service levels are entirely customizable based on your business needs. Typically, our retail clients will leverage priority response rate, answer time, and first-level resolution as main service level drivers.
How is customer satisfaction measured and reported?
Netfor utilizes Net Promoter Surveys to measure customer satisfaction and gain valuable, actionable feedback. We then use this feedback to make improvements in the customer experience.