An onshore, reliable extension of your team.

We’ll help you get back to doing what you do best.

If Level 1 calls are pulling your teams from important Level 2 issues and technical solutioning, Netfor can help. For 25+ years, we’ve been the preferred Level 1 outsourced provider for MSPs that need to reclaim their day and focus on what they do best.

Netfor is a proven partner, providing affordable and resilient Technical Support Desk and Customer Service Call Center services nationwide. Staffed to handle high-volume and highly technical calls, we deliver around-the-clock assistance to your customers and end-users.

Field Services to Technology Fulfillment, and Technical Support Desk, we unleash the potential within technology to help you do the same with your students.

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Why Partner with Netfor?

Skilled, Qualified Agents

Our two call support services – Customer and Technical – are staffed with highly trained agents who possess the appropriate skills. Together, they provide night-and-day onshore availability and a 97% rate of calls answered in under 20 seconds. And with multiple nationwide locations, disruptions or downtime is minimized.

Transparent Technology

Our Multi‑Channel Managed Contact technology gives your clients and end‑users many options to communicate via calls, emails, chats, voicemail, and more. It provides transparency with real‑time access to call volume and hold times. Plus, our integration options enable us to simply connect to existing or legacy systems.

A Smart System

Our proprietary Knowledge Management System is a searchable database containing articles, how‑to guides, and data about your client’s product, services, and brand. During calls, it places the right knowledge at the right time at every agent’s fingertips for prompt, accurate resolutions.

Testimonials

Netfor’s team has been extremely flexible in serving as a help desk and they’ve been very quick to learn the new subject matter.
                  

REGINA ASHLEY

Chief Unemployment Insurance and Workforce Solutions Officer

MS Providers Resources

See how we’ve helped clients solve their most complex business process challenges.

How Netfor Sources, Vets, and Trains It’s Active Field Service Technicians

In 20 minutes, someone you’ve never met is going to walk into one of you or your customer’s facilities 1,200 miles away to install a complicated, expensive device on your behalf. Thinking about that might push your blood pressure to uncomfortable levels…

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Netfor’s Methodical Onboarding Allowed Quillo to Focus on Serving Users

Supporting the needs of people with intellectual and developmental disabilities is gratifying work, but it can also be physically and emotionally exhausting. The agencies responsible for managing the people responsible for this vital role recognize…

BPO - Business Process Outsourcing, acronym

One-Stop-Shop For BPO

It’s not that hard to convince fast-growing companies led by smart people that there’s value in business process outsourcing (BPO). Companies that do a good job of concentrating on their core mission know they can’t afford to be distracted by all the factors…

Curious About More?

Check out what we’ve done for other clients in multiple industries.

MS Providers FAQs

What business hours are you available?

We offer around-the-clock support nationwide.

How is the service priced? Per-minute, per-call, or fixed-rate?

We have clients that operate under a fixed-rate/per-request contract and others that operate under a per-minute/per-hour contract. Overall, our prices are determined by the BPO service purchased and the specific processes we are asked to manage. We first like to meet with you and discover what your current processes are. Then, we estimate the time required to complete the request and provide a quote that best suits your needs.

Will you work in our ITSM case management tool, or do you integrate with ours?

Netfor has teams that currently work within our partners’ tooling. We can also connect to another ITSM tool and, through this integration, enable both teams to work where they are most comfortable, which reduces adoption costs and service defect.