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IT Fulfillment

Pick it. Pack it. Ship it. You get it.

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In today’s complex world of logistics and technology, organizations must rely on a reliable partner who can merge the two seamlessly. For decades, Netfor has provided businesses with a single point of contact for their IT fulfillment service needs.

With the Netfor Fulfillment Center, our facility and team can scale with you as your organization grows. Why waste revenue on more warehouse space and additional staff when you don’t need to?

We’re always up and running – 24/7/365 – so you can focus on running your organization, not if a repaired POS made it to Topeka. Let’s run together.

Why Choose Netfor for Your IT Fulfillment Services?

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  • On-Time Shipping: Our exceptionally late pickup time with UPS, as well as our central U.S. location, helps ensure your deliveries arrive at your destination faster and on time.
  • DoD-level Device Wipes: We wipe drives to the highest level of security to ensure all data is erased and unrecoverable before shipping to an electronics recycler for destruction.
  • Inventory Management System: Our robust system allows us to track shipments in real-time, monitor progress and shipped quantities, and notify all parties when items are low and need re-ordering.
  • Rapid Responses: If you need to cancel or change an order, we will respond quickly and confirm your request.
    • Warehousing & Kitting: If you have multiple items included in a single order, no problem. We will warehouse and kit them and notify you when stock is running low. 
    • Configuration and Imaging: With on-site Netfor IT experts, you can rest easy knowing your hardware and software are correctly set up and ready to go when it arrives.
    • Returns & Repairs: We not only deliver items to our client’s customers and employees, but we also take back items that are broken or no longer functional. We ensure items go through the Return Material Authorizations (RMAs) process or a client’s warranty process, and if it is at the end of life, it is disposed of properly.
    • Security & Privacy: Our warehouse and fulfillment center follows ISO 9001:2015 best practices and protects your items via the latest physical, video, and cyber security methods.
    • Accuracy & Quality of Shipment: Every shipment is monitored for accuracy and held to rigorous quality packing.
    • Ship to Moving Targets: If your employees are mobile, like drivers or field technicians, we are experts at delivering devices and inventory to where they are or, just as importantly, where they will be.
    • Knowledgeable Experts: Our team has the latest certifications (A+, Net+, Server+, Microsoft, and more) to guarantee expert service. 

    IT Fulfillment Savings Calculator

    Our proprietary Calculator will help you determine the true costs of managing an in-house fulfillment center.

    View Calculator

    Our Process

    At Netfor, we believe every successful organization runs on process. That’s why we spend so much time perfecting ours.

    ASSESSMENT

    We start by collaborating with you to determine your business needs and goals. After a thorough examination, we then chart a strategic roadmap to help you envision the steps and technologies required.

    CLIENT ONBOARDING

    We document every aspect of your business and deliver on it. Utilizing Agile methodology, your Netfor team and the Technical Account Manager (TAM) will establish deadlines and deliverables. We’ll also begin amassing the knowledge needed to manage your project successfully.

    TECHNICIAN ONBOARDING

    We start by collaborating with you to determine your business needs and goals. After a thorough examination, we then chart a strategic roadmap to help you envision the steps and technologies required.

    CLIENT DELIGHT

    In addition to real-time access to the status of your projects, you will also be in regular contact with your TAM. Depending on your preference, there will be weekly or monthly meetings to track progress and make corrections if needed. Once the project is up and running, we may scale meetings down to quarterly.

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    “Simon Property Group has over two hundred regional malls located across the country. The challenge was providing technical support at various locations when necessary. We knew Netfor offered a number of high-quality services, based on previous conversations with them. When we reached out to Netfor about our needs, they were quick to ask questions, fully understand our needs, and discuss options and real solutions. We contracted them, as a test, at a couple of locations. The results were amazing. The properties were thrilled with the professional, hands-on support they received. Simon IT was impressed with the immediate positive results. the advanced level of technician that was deployed and the competitive rate. All positives for the properties and Simon IT. This one-time issue has turned into a long-term partnership with Simon Property Group and Netfor, five years and counting.”

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    Chuck Wright
    Simon Property Group
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    “It’s also a big relief knowing our users now have 24/7 support from a group that knows what they’re doing. If you’re looking for an organization that will listen carefully to your needs and help you provide the best customer service experience, Netfor is there to help you succeed.”

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    Sue Gordon
    Quillo
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    “Netfor has been a key part of the INBiz program. They helped develop processes to support the INBiz call center and worked diligently with our team to identify and capture knowledge to ensure consistency among agents. Netfor’s attention to customer service is terrific and keeps the service running smoothly, and their flexibility makes them a great partner.”

    5
    Rebecca Longfellow
    Indiana Secretary of State
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    “We need field service technicians who are experienced and know what they are doing – and that’s what we get with Netfor.”

    5
    Gloria Nebarez
    Mercy Housing

    Fulfillment Center FAQs

    What does your Fulfillment Center do?

    Our Fulfillment Center has a late-night pickup with UPS for next-day air/shipping overnight services. We have imaging capabilities and work with OEM manufacturers to repair devices using warranty services.

    What qualifications do Fulfillment Center employees have?

    Our employee certifications include A+, Net+, Server+, and some Microsoft certifications.

    What do you specialize in?

    We specialize in inventory management and warehousing equipment for our clients with break/fix needs requiring rapid replacement. We also wipe drives to the highest level of security, ensuring that all data is unrecoverable before shipping to an electronics recycler for destruction. In addition, we provide certificates of destruction to verify compliance and deliver peace of mind.

    See All FAQs

    Solve Your Puzzle

    Get ahold of a BPO expert who knows what direction to point you in.

    Let’s start a conversation and see how Netfor can help. Please fill out the form, and a member of our team will be in touch soon. Thank you for your interest in Netfor!

    Email Us

    [email protected]

    Call Us

    800-638-3674

    Visit Us

    202 North Illinois St.
    South Tower, 16th Floor
    Indianapolis, IN 46204