Monitor and protect your most valuable assets.
You can rest easy with our reliability.
When organizations and security integrators need a preferred outsourced partner to build and manage a seamless solution, they turn to Netfor. For 25+ years, we’ve been helping our clients get the most from their security systems.
We staff our teams with experts who can field customer service calls day or night and then dispatch technicians to troubleshoot and repair systems when they malfunction. They bring deep experience to diverse scenarios, ranging from diagnosing an unresponsive alarm panel to installing or repairing security cameras & more.
Whatever your needs – VOIP box, watt box, cradle point, or motion sensors – we’ll take the complexity out of the process so you can focus on the big picture.
Why Partner with Netfor?
With our national network of reliable technicians, you can count on help close to home. Most of our technicians have been in the field for 10+ years, and all must pass our rigorous Quality Confirmation Process to ensure secure, professional service at every site. Plus, with our Deliverables Management system, you’re always up to date with on-site, visual verification of every task’s progress and completion.
Technical Support Desk
We staff our onshore technical support desk with trained experts who understand your security and technology needs. Available around the clock, they answer 97% of calls in less than 20 seconds with a phenomenal first-call resolution rate of 75%. Every call is routed to a single point located in the central U.S. and then redirected to a specific region and team assigned to your account.
Our warehouse and fulfillment center provides state-of-the-art pick, pack, and ship services, including returns, repairs, kitting, and more. Armed with a robust Inventory Management System, our facility can also track shipments in real-time, monitor progress and shipped quantities, and notify all parties when items are low and need re-ordering.
Netfor is just so fun to work with and you guys are always focused on doing what’s right and at the end of the day, we know you follow through.
Responsive Solutions to Ensure Secure Operations
Our unique blend of integrated services is engineered to take the tasks that distract off your plate and empower you to focus on what matters.
Netfor Security Capabilities
- Field Services
- Technical Support Desk
- Customer Service Call Center
- Fulfillment Center
See how we’ve helped clients solve their most complex business process challenges.
In their Worst Moment, They Saw Netfor’s Best
IT directors and others responsible for technology aren’t usually given to exaggeration. In many areas of business, the phrase “major incident” is a dramatic way of moaning about whatever’s creating stress this week. But in an IT director’s lexicon…
A Key Netfor Advantage:
We Only Onboard You Once
Outsourcing key business processes is an excellent way to save valuable time and improve your operational efficiency. While that may be the goal, getting to that point typically takes more time and work than companies expect.
How Netfor Sources, Vets, and Trains It’s Active Field Service Technicians
In 20 minutes, someone you’ve never met is going to walk into one of you or your customer’s facilities 1,200 miles away to install a complicated, expensive device on your behalf. Thinking about that might push your blood pressure to uncomfortable levels…
Curious About More?
Check out what we’ve done for other clients in multiple industries.
What type of security equipment can you work on?
Netfor can install cameras, alarm panels, badge readers, and many other forms of security equipment.
Do you verify your technicians?
Yes. Netfor has access to background checks for technicians and can provide these upon request.
Do your technicians have identification, such as badges?
Yes. Our technicians are able to be badged. We work with the individual customer to provide each technician a badge that can be displayed on an electronic device or printed depending on the requirements of the location and business.
How do you train technicians?
We train/certify our field providers using customizable field guides tailored to meet the unique requirements of each scope of work. To maintain excellence in the field, providers must use our Learning Management System to ensure that they are knowledgeable and compliant before arriving on-site. Each field guide is developed with the client as we onboard the work. Typically, we refine the guides during a pilot phase in which best practices and processes are also finalized. In addition, we can add video and pictures to the guides to help simplify the complexity of any scope of work.