If there’s one thing nearly all companies like to take pride in, it’s the quality of their customer service....
Call Center
10 Proven Strategies on How To Improve Call Center Customer Service
Companies may not typically view their call centers as a marketing function, but a well-managed call center...
BPO Call Center: Shaping the New Era of Customer Experience
What comes to mind when you think of a call center and how your company might use one? The typical image is...
Top 5 Reasons to Outsource Customer Service for Your Business Needs
Among the best ways for companies to significantly reduce costs, improve service quality, and concentrate on...
Optimizing a Healthcare Call Center: A Data-Driven Assessment for a Major Provider
When you don’t have all the facts, you can’t make informed decisions about where to put your resources....
Calculate Customer Service Needs Using Netfor’s Unique Tech Tool
Your business is healthy and it’s growing. The demand for your products or services is strong, and as word...
We Help Growing Companies Address the Issues Limiting Their Growth
We help growing companies address the issues limiting their growth Growing a company is never easy, and it’s...
Proven Agent Training Techniques Rapidly Prepare Netfor’s Team for Government Needs
“Government should run like a business” is a common refrain, and managers of government agencies at all...
Netfor’s Methodical Onboarding Allowed Quillo to Focus on Serving Users
Supporting the needs of people with intellectual and developmental disabilities is gratifying work, but it can also be physically and emotionally exhausting. The agencies
Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies
Governments at all levels have always faced the challenge of making the most of limited…
Outsourcing Government Customer Service with an Experienced Partner Made Simple
One of the most common hesitations among companies and government agencies that are thinking about
IT Incident Management in Action: Our Response to a Major Crisis
IT directors and others responsible for technology aren’t usually given to exaggeration. In many areas of business, the phrase “major incident” …