Sandy Herrick, Trusted Technology Advisor at Global Consulting Group (GCG) powered by AppDirect Sandy...
Case study
Case Study: First Call Resolution Improvement For Global RetailerFirst Call Resolution Improvement
The Challenge: A Frustrated Customer Experience He's excited because he can finally buy the items he's...
Case Study: Indiana Secretary of State Office
Netfor’s work with the Indiana Secretary of State Office began in 2016. The relationship originated with...
Retail Case Study: Reducing Support Costs
More than $2,500,000 in Savings for Fortune 500 Company by setting up a Netfor Service Desk and...
Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies
Governments at all levels have always faced the challenge of making the most of limited…
Helping Indiana’s Government With COVID’s Unemployment Challenges
The Covid-19 pandemic’s arrival and its many economic consequences highlighted by unemployment quickly changed life and work for nearly everyone in the Hoosier…