He's excited because he can finally buy the items he's wanted for months. Smiling, he hands the cashier the...
Knowledge
Upcoming IoT Devices That Are Too Good To Be True
If you thought the smartphone turned your daily life upside-down, just wait for the transformation the...
Empowering A Healthcare System With A Data-Driven Call Center Assessment
When you don't have all the facts, you can't make informed decisions about where to put your resources....
How Experts at Netfor Are Turning Its Outstanding ‘Knowledge Services’ Inside Out
Most companies protect their secrets more aggressively than they protect the lives of their key executives....
How Netfor Transforms Common Processes in Truly Uncommon Ways
It’s not unusual for growing companies to follow their industry’s best practices. Adopting what trial and...
How We Manage The Knowledge That’s At The Heart of Everything Netfor Does
We grew up learning knowledge is power. For Netfor’s team, knowledge is even more. Knowledge is at the very...
Outsourcing Government Customer Service with an Experienced Partner Made Simple
One of the most common hesitations among companies and government agencies that are thinking about
Guiding Principles for Call Center Excellence
We consider the benefit and impact on the customer in everything that we do. From the time we pick up the phone, to saying our farewell, our…