If you thought the smartphone turned your daily life upside-down, just wait for the transformation the...
Service Desk
How To Get Amazon-Quality Customer Service On a Startup Budget
If one of the goals for your organization is to offer significantly better customer service than your...
Empowering A Healthcare System With A Data-Driven Call Center Assessment
When you don't have all the facts, you can't make informed decisions about where to put your resources....
Calculate Customer Service Needs Using Netfor’s Unique Tech tool
Your business is healthy and it’s growing. The demand for your products or services is strong, and as word...
Case Study: Indiana Secretary of State Office
Netfor’s work with the Indiana Secretary of State Office began in 2016. The relationship originated with...
We Help Growing Companies Address the Issues Limiting Their Growth
We help growing companies address the issues limiting their growth Growing a company is never easy, and it’s...
How We Manage The Knowledge That’s At The Heart of Everything Netfor Does
We grew up learning knowledge is power. For Netfor’s team, knowledge is even more. Knowledge is at the very...
Retail Case Study: Reducing Support Costs
More than $2,500,000 in Savings for Fortune 500 Company by setting up a Netfor Service Desk and...
Proven Agent Training Techniques Rapidly Prepare Netfor’s Team for Government Needs
“Government should run like a business” is a common refrain, and managers of government agencies at all...
Netfor’s Methodical Onboarding Allowed Quillo to Focus on Serving Users
Supporting the needs of people with intellectual and developmental disabilities is gratifying work, but it can also be physically and emotionally exhausting. The agencies
Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies
Governments at all levels have always faced the challenge of making the most of limited…
Outsourcing Government Customer Service with an Experienced Partner Made Simple
One of the most common hesitations among companies and government agencies that are thinking about