Life At Netfor - Our Blog   Category Archives: Service Desk

  • Jacob customer service
    Sep 11

    Customer Service Problems? Here’s the Solution.

    Has your company ever been overwhelmed with calls like this? Government agency? … How can I reset the password for my online account? Transportation services? … What’s the shortest route to my location? How long will it take? Retail store? … What is your return process? What are your hours? Any organization: Can I talk… Read More »

  • Nov 14

    Seven Reasons Why Managed Service Providers Love Netfor

    Whether you’re an old pro on the MSP Mentor list or making your way onto that list, Netfor is here to help support your vision and support goals. In our experience, you’re dealing with two or more of these items below. We know because we hear it from our MSP clients each time we bring… Read More »

  • Nov 1

    11 Tips for a Better IVR

    Your IVR (Interactive Voice Response) system can often be your customer’s first direct interaction with your company or service, and we all know that first impression set the basis of any relationship. When your customers call you, you want them to not only be satisfied with the result of their call, but also happy during… Read More »

  • Sep 27

    Guiding Principles for Call Center Excellence

    We consider the benefit and impact on the customer in everything that we do – From the time we pick up the phone, to saying our farewell, our mission to the customer is to benefit and provide a positive impact to their needs as effectively as we can. When you’re thinking about the best experience… Read More »

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