Problem: The customer called with what they thought was a simple question. Ten minutes later, they ended the...
Service Desk
Onshore Outsourcing: Balancing Cost and Quality in Customer Support
“Thank you for calling Customer Support … how may I help you?” What follows that question could lead to...
Upcoming IoT Devices That Are Too Good To Be True
If you thought the smartphone turned your daily life upside-down, just wait for the transformation the...
Mastering Customer Service: Lessons From The Best
If one of the goals for your organization is to master customer service, a great way to start is to study...
Calculate Customer Service Needs Using Netfor’s Unique Tech Tool
Your business is healthy and it’s growing. The demand for your products or services is strong, and as word...
Case Study: Indiana Secretary of State Office
Netfor’s work with the Indiana Secretary of State Office began in 2016. The relationship originated with...
We Help Growing Companies Address the Issues Limiting Their Growth
We help growing companies address the issues limiting their growth Growing a company is never easy, and it’s...
Knowledge Management: The Heart of What We Do
We grew up learning knowledge is power. For Netfor’s team, knowledge is even more. Knowledge is at the very...
Retail Case Study: Reducing Support Costs
More than $2,500,000 in Savings for Fortune 500 Company by setting up a Netfor Service Desk and...
Proven Agent Training Techniques Rapidly Prepare Netfor’s Team for Government Needs
“Government should run like a business” is a common refrain, and managers of government agencies at all...
Netfor’s Methodical Onboarding Allowed Quillo to Focus on Serving Users
Supporting the needs of people with intellectual and developmental disabilities is gratifying work, but it can also be physically and emotionally exhausting. The agencies
Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies
Governments at all levels have always faced the challenge of making the most of limited…