One of the most common hesitations among companies and government agencies that are thinking about
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IT Incident Management in Action: Our Response to a Major Crisis
IT directors and others responsible for technology aren’t usually given to exaggeration. In many areas of business, the phrase “major incident” …
Outsourcing Advantage: Netfor’s one-time onboarding process
Outsourcing key business processes is an excellent way to save valuable time and improve your operational efficiency. While that may be the goal , getting to that point typically…
Helping Indiana’s Government With COVID’s Unemployment Challenges
The Covid-19 pandemic’s arrival and its many economic consequences highlighted by unemployment quickly changed life and work for nearly everyone in the Hoosier…
Create Extraordinary Customer Service By Asking Two Simple Questions
Disappointed with a company’s response to an issue with their product or service, you click on their feedback link, which…
Hidden Benefits of Managed Services
Since the early 2000s, there seems to be a burden of new technology emerging each month that makes the previous month’s tech look obsolete, causing problems…
How Refined IT Troubleshooting Leads to Outstanding Service
For decades, support organizations have responded to customers’ requests by saying, “Of course we’ll try everything under under the sun to fix that problem for you,”…