IT directors and others responsible for technology aren’t usually given to exaggeration. In many areas of business, the phrase “major incident” …
Service Desk
Outsourcing Advantage: Netfor’s one-time onboarding process
Outsourcing key business processes is an excellent way to save valuable time and improve your operational efficiency. While that may be the goal , getting to that point typically…
Helping Indiana’s Government With COVID’s Unemployment Challenges
The Covid-19 pandemic’s arrival and its many economic consequences highlighted by unemployment quickly changed life and work for nearly everyone in the Hoosier…
Hidden Benefits of Managed Services
Since the early 2000s, there seems to be a burden of new technology emerging each month that makes the previous month’s tech look obsolete, causing problems…
Guiding Principles for Call Center Excellence
We consider the benefit and impact on the customer in everything that we do. From the time we pick up the phone, to saying our farewell, our…