Did you know the number one way businesses can improve their product experience is through technical help or assistance? At least, that’s what the CMO Council found during their 2017 study. Often, we take the technical and customer support we receive throughout our day to day lives for granted. However, when client success is missing,… Read More »
Statistics speak for themselves. In 2011 the Aberdeen group did a study that concluded the average high performing field services company maintained an 88% First Run Rate (FRR). At Netfor, we believed 88% was too low. How could you confidently send work to a vendor knowing there is a 12% chance of a site re-visited?… Read More »
It's time to improve your customer's experience.
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