Missing in most of the discussions about the 'Great Resignation' is one of the biggest costs associated with...
Netfor’s Methodical Onboarding Allowed Quillo to Focus on Serving Users
Supporting the needs of people with intellectual and developmental disabilities is gratifying work, but it can also be physically and emotionally exhausting. The agencies
Employee Spotlight: Eric Neal – Account Manager
Meet one of our newest Netlanders Eric Neal! Eric joined our team last month as our newest Account Manager with 30+ years of IT experience. He’s looking to improve our…
Employee Spotlight: Ethan Calkins – Business Assurance Manager
Meet Ethan Calkins. Mr. Calkins has been a proud Netlander for over 3 years and was recently promoted to our Business Assurance Manager. In this…
QCB – Why Is It Better Than Holding?
You know the drill. You need something or have a problem, so you call the handy phone number only to be a recorded message telling you that all agents are helping other callers…
Field Service – How Real-time Communication Builds Confidence
You may remember playing the childhood game called “telephone.” For those who may be unfamiliar, it involved a circle of kids whispering the same message from one to another…
One-Stop-Shop For Business Process Outsourcing (BPO)
It’s not that hard to convince fast-growing companies led by smart people that there’s value in business process outsourcing (BPO). Companies that do a good job of concentrating on their core mission know they can’t…
Day in the Life of a Program Manager
Meet Mario Alessandrini. Mario started at Netfor in June 2020 as our program manager, guiding his team to provide the best service possible day in and day out…
Field Service – The Key To Successful Deployments
Suppose your startup markets an innovative device to improve productivity and profitability for manufacturing operations. Your in-house team of 20 excitedly launched a promotional eblast
Create Extraordinary Customer Service By Asking Two Simple Questions
Disappointed with a company’s response to an issue with their product or service, you click on their feedback link, which…
How Refined Troubleshooting Leads to Outstanding Service
For decades, support organizations have responded to customers’ requests by saying, “Of course we’ll try everything under under the sun to fix that problem for you,”…
Total Cost Of Ownership (TCO)
The More Netfor Services Clients, The More They Save And Grow Netfor’s relationship with new service desk...