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QCB – Why Is It Better Than Holding?

QCB – Why Is It Better Than Holding?

You know the drill. You need something or have a problem, so you call the handy phone number only to be a recorded message telling you that all agents are helping other callers…

One-Stop-Shop For Business Process Outsourcing (BPO)

One-Stop-Shop For Business Process Outsourcing (BPO)

It’s not that hard to convince fast-growing companies led by smart people that there’s value in business process outsourcing (BPO). Companies that do a good job of concentrating on their core mission know they can’t…

Day in the Life of a Program Manager

Day in the Life of a Program Manager

Meet Mario Alessandrini.  Mario started at Netfor in June 2020 as our program manager, guiding his team to provide the best service possible day in and day out…

Total Cost Of Ownership (TCO)

Total Cost Of Ownership (TCO)

The More Netfor Services Clients, The More They Save And Grow Netfor’s relationship with new service desk...