When Purdue sophomores Braden Smith and Fletcher Loyer aren’t helping the Boilermakers stay on top of the...

Missing in most of the discussions about the 'Great Resignation' is one of the biggest costs associated with...

You know the drill. You need something or have a problem, so you call the handy phone number only to be a recorded message telling you that all agents are helping other callers…

You may remember playing the childhood game called “telephone.” For those who may be unfamiliar, it involved a circle of kids whispering the same message from one to another…

It’s not that hard to convince fast-growing companies led by smart people that there’s value in business process outsourcing (BPO). Companies that do a good job of concentrating on their core mission know they can’t…

Meet Mario Alessandrini.  Mario started at Netfor in June 2020 as our program manager, guiding his team to provide the best service possible day in and day out…

Suppose your startup markets an innovative device to improve productivity and profitability for manufacturing operations. Your in-house team of 20 excitedly launched a promotional eblast

Disappointed with a company’s response to an issue with their product or service, you click on their feedback link, which…

For decades, support organizations have responded to customers’ requests by saying, “Of course we’ll try everything under under the sun to fix that problem for you,”…