Netfor has established itself as a leading provider in the BPO (Business Process Outsourcing) industry by delivering exceptional services and building trusted relationships over the years. But what exactly is BPO? In simple terms, it’s the practice of outsourcing specific business functions—such as customer support, IT services, or administrative tasks—to a trusted partner.
At Netfor, we specialize in meeting critical business needs with solutions like our 24/7/365 call centers and other high-value offerings. Now, we’re expanding this legacy by partnering with businesses like yours, providing opportunities to resell and integrate our services into your own offerings, helping you deliver even more value to your customers.
Our Channel Partner Program enables you to scale your operations, offer premium solutions to your customers, and unlock new revenue streams. Here’s what makes it worth your attention:
Why Choose Netfor’s Channel Partner Program?
1. Access to World-Class Services
Netfor’s channel partner program expands your portfolio with premium services tailored to modern business needs. From customer service call centers to technical staffing and IT fulfillment you’ll deliver solutions your customers will love while enhancing your capabilities.
Your customers get high-quality services, and you gain a competitive edge to grow your customer base.
2. Trusted Reputation and Proven Reliability
Netfor is known for delivering market-leading solutions with consistent performance and measurable results. We’re transparent with metrics like First Call Resolution (FCR) rates to show improvement and impact.
Partnering with Netfor’s trusted brand boosts your credibility and builds on our strong history of customer satisfaction.
3. A Mutually Beneficial Partnership
Your success is our success. That’s why our channel partnership is built to be truly mutually beneficial:
- Competitive Commissions: Earn industry-leading commissions (10%). A single deal can generate long-term income.
- Dedicated Support: Each partner is paired with an account manager for guidance, resources, and support.
PDF Of Channel Partner https://www.netfor.com/wp-content/uploads/2023/07/Channel-Partner-Program.pdf
4. Constant Innovation
We go beyond the basics with continuous improvement and innovation. Netfor introduced tools like Real-Time Interaction Guidance (RTIG) in its call centers, ensuring:
- Instant solutions triggered by keywords or emotional cues.
- Better customer satisfaction with smarter agent responses.
Our cutting-edge technology consistently improves your customers’ experience.
5. Access to Comprehensive Business Lines
Joining Netfor’s partner program gives you access to five core business lines:
- Field Services – Skilled technicians for installations and repairs across the U.S. and Canada.
- Customer Service Call Centers – 24/7/365 call center services with exceptional staffing and measurable results.
- IT Help Desk – Advanced problem-solving to handle complex IT inquiries with ease.
- IT Fulfillment – Fast, reliable shipping, including next-day service for critical devices.
- Technical Staffing – Pre-vetted, qualified candidates tailored to technical needs across North America.
This portfolio provides adaptable solutions for virtually any partner type or business model.
6. Simplified Processes
We make working with us easy. From onboarding to execution, your experience as a Netfor partner is streamlined:
- Use our Partner Portal to manage your account and access marketing materials like case studies and training.
- Get regular updates, strategic insights, and marketing support to win over clients.
- Rely on our managed service approach for seamless integration into your operations.
Our Channel Partners
Through our channel partner program, Netfor gives other companies like yours the opportunity to resell and deliver our services as part of their own offerings. Whether your company focuses on marketing to local businesses or national corporations, becoming a channel partner give you a way to offer call center, fulfillment, field technical support, and technical staffing expertise to your own customer base, increasing your revenues.
What Kinds of Partners Do We Work With?
Our channel partner program caters to a range of types of partners, including:
- IT-focused consultants looking to expand service offerings.
- Managed Service Providers (MSPs) ready to scale business solutions.
- Value-Added Resellers (VARs) interested in offering complementary services.
- Technology Advisors and System Integrators.
Netfor’s Reputation With Partners
We’re not shy about the reputation we’ve earned for helping companies like your customers handle many of their most challenging needs. In fact, we freely share performance information with the companies we serve. By helping your customers move from internal or lower-quality services such as call centers to Netfor’s approach, you’ll help them become more successful – and you’ll be able to document what you (and Netfor) are doing for them.
Imagine being able to show your customers how much first-class resolution (FCR) – a critical key performance indicator (KPI) for call center operations – has improved since you connected them with Netfor. You and your customers will benefit from the advantages of our expertise.
Check out this case study with an active channel partner and his recent won opportunity.
Trustworthy Partner
When you help one of your customers take advantage of Netfor’s expertise in BPO services, you can be confident that you’re promoting market-leading solutions. That’s not empty marketing hype, because we can provide performance data to confirm our team’s success at addressing your customers’ needs.
Constant Innovation
You’ve probably experienced the frustration of companies that did the bare minimum for your customers, with little desire to improve. Instead, Netfor is constantly seeking ways to improve the quality of the services we deliver through our channel partner program.
A great example is a tool our team developed for our call center called Real-Time Interaction Guidance (RTIG). This AI-based tool “listens” to calls to spot trigger words and immediately identify potential solutions. It monitors the emotional state and actions of both agent and caller and can alert the agent to adjust the way they handle the call. The result is greater satisfaction for both parties.
We are committed to pushing boundaries by leveraging AI to develop smarter, more efficient tools that help our customers achieve their goals. From streamlining workflows to enhancing decision-making, our AI-driven solutions are designed to simplify complex processes and deliver real value. By staying at the forefront of technology, we ensure that our customers always have access to cutting-edge tools that transform the way they work and succeed.
Working With Netfor is Simple
We made our name by providing extraordinary customer service for our clients. It should be no surprise that we know how to treat our channel partners. We operate transparently, so our success is reflected in your relationship with your customers. We provide dedicated support and the resources you need.
Want to know more about how working with Netfor will help you deepen your relationship with your customers, significantly growing your revenue stream, and become part of our trusted partner community? Please reach out today, and we’ll be happy to share all the details and show you what we’re doing for our other channel partners.
Register here if you’re ready to take the next step!
