BPO

Business Process Outsourcing: The outsourcing of processes that are not considered core competencies of a business focused on improving a product or service. When a company is dedicated to business-critical tasks, it is no longer distracted by nonessential functions that hinder competition or innovation. Whether handling customer calls or determining the best way to ship parts to Atlanta, outsourcing business processes to specialists can deliver cost savings and unleash the potential within a company.

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QCB

Queue Call Back: Instead of forcing callers to...

FLR

First Level Resolution: First Level Resolution...

SLA

Service Level Agreement: A service-level...

TCO

Total Cost of Ownership: An unbiased calculation...

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