TCO

Total Cost of Ownership: An unbiased calculation that compares the cost of hiring, training, and managing an in-house team to a Netfor outsourced team performing the same functions. Typically, clients decide to outsource more tasks to Netfor because it means greater cost savings, a more efficient workplace, and fewer headaches.

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QCB

Queue Call Back: Instead of forcing callers to...

FLR

First Level Resolution: First Level Resolution...

SLA

Service Level Agreement: A service-level...

BPO

Business Process Outsourcing: The outsourcing of...

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