QCB

Queue Call Back: Instead of forcing callers to hold in Queue, Netfor offers Queue Call Back or QCB. This service enables the caller to request and receive an automated call back later when it is more convenient.

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FLR

First Level Resolution: First Level Resolution...

SLA

Service Level Agreement: A service-level...

BPO

Business Process Outsourcing: The outsourcing of...

TCO

Total Cost of Ownership: An unbiased calculation...

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