Life At Netfor - Our Blog   Category Archives: Customer Experience

  • Jacob customer service
    Sep 11

    Customer Service Problems? Here’s the Solution.

    Has your company ever been overwhelmed with calls like this? Government agency? … How can I reset the password for my online account? Transportation services? … What’s the shortest route to my location? How long will it take? Retail store? … What is your return process? What are your hours? Any organization: Can I talk… Read More »

  • Netfor Narratives
    Jan 31

    Netfor Narratives – January

    Welcome to our first Round Up on our blog. We’ll be sharing tips and news from across our desk at Netfor to you, our blog readers. Our team will help share technology trends, ideas that are on our mind, ways to improve your client experience and maybe even a meme or two down the road…. Read More »

  • Nov 1

    11 Tips for a Better IVR

    Your IVR (Interactive Voice Response) system can often be your customer’s first direct interaction with your company or service, and we all know that first impression set the basis of any relationship. When your customers call you, you want them to not only be satisfied with the result of their call, but also happy during… Read More »

  • lunch and learn
    Oct 6

    Lunch and Learn – October 19th

    You’re invited to be our guest at this informative session featuring two 18-minute “Ted Talks” led by Lou Russell and Raquel Richardson. Thursday, October 19, 2017 – 11:30am – 1:00pm Moser Consulting Office 6220 Castleway West Drive, #100 Indianapolis, IN 46250 Agenda: 11:30am Lou Russell – Welcome & Introduction of First Speaker Raquel Richardson (President &… Read More »

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