10 Proven Strategies on How To Improve Call Center Customer Service
Companies may not typically view their call centers as a marketing function, but a well-managed call center can go a long way toward establishing and enhancing a company’s reputation. Think about it: when people reach out to your call center, it’s generally because...
The Essential Skills Every Field Service Technician Should Have
If your company offers sophisticated technologies that are used in your customers’ locations, a barrier to generating more sales may be installation and repair challenges. Suppose you’ve developed an amazing device that improves your customers’ operations, but it’s...
Evaluating Your IT Help Desk Services: What You Need To Know
Most company leaders often overlook their organizations’ IT help desk services—a potentially risky oversight. While it may not need office space next to the CEO, the IT help desk service plays a critical role in ensuring your business operates smoothly and...
BPO Call Center: Shaping the New Era of Customer Experience
What comes to mind when you think of a call center and how your company might use one? The typical image is the old-fashioned “boiler room” approach in which customer service agents are packed into a crowded, noisy room, staring at workstations as they mumble...
Top 5 Reasons to Outsource Customer Service for Your Business Needs
Among the best ways for companies to significantly reduce costs, improve service quality, and concentrate on core operations is to outsource customer service. In an age where online reviews drive consumer and business behavior, choosing to outsource ensures that...
Best Practices in Field Service Management
Companies that provide technologies intended for use in remote locations – whether that involves operations at an isolated oil field or in a suburban shopping mall’s storefront – face a number of challenges in supplying the technical expertise required to properly...
Choosing the Best Business Process Outsourcing Companies: A Simple Guide for Decision-Maker
As companies study their operations for opportunities to improve efficiency, lower costs, and allow staff to focus more of their time on what’s most important, many are discovering the advantages of identifying and engaging the top Business Process Outsourcing...
Effective Low Voltage Installer Service for Retail Expansion
Coming from a valued client, “I didn’t realize you did that” is a statement that reminds a company of its ongoing need to cross-sell its services. For business process outsourcing provider Netfor, the phrase popped up when one of its nationwide field services...
Mastering Tier 1 Help Desk Support: Skills and Challenges
All aspects of help desk support are crucial to ensure successful outcomes, but what’s known as Tier 1 help desk support may be the most important step, because it sets the stage for everything else that happens. The people providing Tier 1 support are the first...
RTIG: Using The Power of AI to Improve Customer Support
Problem: The customer called with what they thought was a simple question. Ten minutes later, they ended the call furious with the company and its apparently defective product -- and the customer service agent handling the call never had a clue. When people talk...
Case Study: Channel Partner Wins Major Opportunity with Global Manufacturer
A 139-year-old parent company, recognized as a large outdoor grilling manufacturer and offering a dozen respected brands in both consumer and B2B goods, was preparing to launch a new consumer line. Past experience taught the company that responsive and effective...
Benefits of Touch Screen Cash Registers for Retailers
For many years, cash registers have been among the most expensive and complicated technologies for restaurants and retailers. Like many business technologies, cash register technology continued to improve. Innovators realized that the old analog systems could be...
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