Indiana government buildings

Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies

Governments at all levels have always faced the challenge of making the most of limited resources, but in recent years, that challenge has been compounded by a consumer marketplace with ever-higher expectations. A generation ago, constituents may have tolerated slow-moving bureaucracies with limited options for customer service, but in an Read more…

Outsourcing Government Customer Service with an Experienced Partner Made Simple

One of the most common hesitations among companies and government agencies that are thinking about outsourcing the customer service process is a concern they’ll be abdicating the decision-making process necessary to resolve a customer’s problem or request. That’s especially true for government agencies that depend upon federal or state funding, Read more…

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