All aspects of help desk support are crucial to ensure successful outcomes, but what’s known as Tier 1 help...
Help Desk
Calculate Customer Service Needs Using Netfor’s Unique Tech Tool
Your business is healthy and it’s growing. The demand for your products or services is strong, and as word...
How Netfor Transforms Common Processes in Truly Uncommon Ways
It’s not unusual for growing companies to follow their industry’s best practices. Adopting what trial and...
We Help Growing Companies Address the Issues Limiting Their Growth
We help growing companies address the issues limiting their growth Growing a company is never easy, and it’s...
Knowledge Management: The Heart of What We Do
We grew up learning knowledge is power. For Netfor’s team, knowledge is even more. Knowledge is at the very...
Retail Case Study: Reducing Support Costs
More than $2,500,000 in Savings for Fortune 500 Company by setting up a Netfor Service Desk and...
Proven Agent Training Techniques Rapidly Prepare Netfor’s Team for Government Needs
“Government should run like a business” is a common refrain, and managers of government agencies at all...
Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies
Governments at all levels have always faced the challenge of making the most of limited…
Outsourcing Government Customer Service with an Experienced Partner Made Simple
One of the most common hesitations among companies and government agencies that are thinking about
Omni-Channel Support You Didn’t Know You Needed
Justin from IT peers nervously across the room. Malayka’s workstation is about 150 feet away, down the center aisle and after a brief turn to the left. With Malayka’s…
IT Incident Management in Action: Our Response to a Major Crisis
IT directors and others responsible for technology aren’t usually given to exaggeration. In many areas of business, the phrase “major incident” …
Helping Indiana’s Government With COVID’s Unemployment Challenges
The Covid-19 pandemic’s arrival and its many economic consequences highlighted by unemployment quickly changed life and work for nearly everyone in the Hoosier…