IT Asset Management
Making Innovation Manageable: IoT Success
How can an IoT developer leverage these capabilities most effectively? The key is to begin the initial conversations as their ideas are moving out of the prototype stage.
Break/Fix Services
Netfor Field Services: Making A Difference
Statistics speak for themselves. In 2011 the Aberdeen group did a study that concluded the average high performing field services company maintained an 88% First Run Rate (FRR). At Netfor, we believed 88% was too low. How could you confidently send work to a vendor knowing there is a 12% Read more…
Knowledge
Guiding Principles for Call Center Excellence
We consider the benefit and impact on the customer in everything that we do. From the time we pick up the phone, to saying our farewell, our mission to the customer is to benefit and provide a positive impact to their needs as effectively as we can. When you’re thinking Read more…
Thought Leadership
Outsourcing: Three factors to consider
Outsourcing is often a polarizing topic around the table. The two camps of: “I love it” and “I hate it” are alive and well. We get that as we have also had these discussions around our own conference room table. As a team that’s been on both sides of the Read more…
