Most company leaders often overlook their organizations’ IT help desk services—a potentially risky...
Thought Leadership
Top 5 Reasons to Outsource Customer Service for Your Business Needs
Among the best ways for companies to significantly reduce costs, improve service quality, and concentrate on...
Choosing the Best Business Process Outsourcing Companies: A Simple Guide for Decision-Maker
As companies study their operations for opportunities to improve efficiency, lower costs, and allow staff to...
Mastering Tier 1 Help Desk Support: Skills and Challenges
All aspects of help desk support are crucial to ensure successful outcomes, but what’s known as Tier 1 help...
Case Study: Channel Partner Wins Major Opportunity with Global Manufacturer
A 139-year-old parent company, recognized as a large outdoor grilling manufacturer and offering a dozen...
Tailoring BPO Solutions for Enhanced Business Efficiency
Companies looking to boost efficiency, cut costs, and concentrate on their main strengths often turn to...
Onshore Outsourcing: Balancing Cost and Quality in Customer Support
“Thank you for calling Customer Support … how may I help you?” What follows that question could lead to...
Game Changers: Netfor Teams up with Purdue’s Project Management Class
When Purdue sophomores Braden Smith and Fletcher Loyer aren’t helping the Boilermakers stay on top of the...
How To Improve First Call Resolution
First Call Resolution (FCR): The ability of an IT team to meet a customer's needs fully the first time they...
Real-World Example: IVR Transformation
Real-World Example: Once upon a time in the customer service world, a client of Netfor's had an interactive...
Mastering Customer Service: Lessons From The Best
If one of the goals for your organization is to master customer service, a great way to start is to study...
Netfor Prefers To Make The Extra Effort To Make Clients Happy
“Just because I give the client a scorecard showing we are green on everything doesn’t mean they feel we’re...