First Call Resolution (FCR): The ability of an IT team to meet a customer's needs fully the first time they...
Thought Leadership
Real-World Example: IVR Transformation
Real-World Example: Once upon a time in the customer service world, a client of Netfor's had an interactive...
How To Get Amazon-Quality Customer Service On a Startup Budget
If one of the goals for your organization is to offer significantly better customer service than your...
Netfor’s Fulfillment Center Builds More Than Just Valuable Relationships
To Netfor, “fulfillment” doesn’t simply refer to one of the key business process outsourcing services we...
Netfor Prefers To Make The Extra Effort To Make Clients Happy
“Just because I give the client a scorecard showing we are green on everything doesn’t mean they feel we’re...
How Netfor Transforms Common Processes in Truly Uncommon Ways
It’s not unusual for growing companies to follow their industry’s best practices. Adopting what trial and...
We Help Growing Companies Address the Issues Limiting Their Growth
We help growing companies address the issues limiting their growth Growing a company is never easy, and it’s...
Employee Spotlight: Eric Neal – Account Manager
Meet one of our newest Netlanders Eric Neal! Eric joined our team last month as our newest Account Manager with 30+ years of IT experience. He’s looking to improve our…
Q&A: Jerry Kerns on Netfor Culture, Industry Challenges, and Tracking Progress
This Q&A with Senior Vice President Jerry Kerns shares valuable insights to planning ahead in the world of technology and the…
Making Innovation Manageable: IoT Success
How can an IoT developer leverage these capabilities most effectively? The key is to begin the initial conversations as their ideas are moving out of the prototype stage…
Guiding Principles for Call Center Excellence
We consider the benefit and impact on the customer in everything that we do. From the time we pick up the phone, to saying our farewell, our…
Outsourcing: Three Factors to Consider
Outsourcing is often a polarizing topic around the table. The two camps of: “I love it” and “I hate it” are alive and well. We get that as we have also had these discussions around our own…