by Jeff Medley | Jan 29, 2024 | Thought Leadership
First Call Resolution (FCR): The ability of an IT team to meet a customer’s needs fully the first time they contact them. By measuring the rate of first-call resolutions, IT teams can better understand how quickly they’re helping customers. (Definition) ...
by Ian Medley | Jul 17, 2023
Join Our Channel Partner Network Why Netfor? By becoming a channel partner for our company, Netfor, you’ll gain access to a highly scalable solution with a broad customer base. From private government sectors to local establishments like Burger King, the selling...
by Ian Medley | Jul 11, 2023 | Customer Experience, Thought Leadership
Real-World Example: Once upon a time in the customer service world, a client of Netfor’s had an interactive voice response (IVR) system that was causing customers to hang up before their place could be saved in line (QCB). Ethan Calkins, our Business Assurance...
by Ian Medley | Jun 29, 2023 | Case study, Knowledge
He’s excited because he can finally buy the items he’s wanted for months. Smiling, he hands the cashier the gift card his family gave him for his birthday and waits for the transaction to go through. And he waits. And waits. And before long, his smile...
by Ian Medley | May 22, 2023 | Customer Experience, News
Welcome to our testimonial page, where we proudly showcase the success stories and positive feedback we have received from our clients. Today, we are thrilled to share with you an exceptional testimonial we received from the Indiana Department of Revenue, highlighting...
