Day in the Life of a Program Manager
Meet Mario Alessandrini. Mario started at Netfor in June 2020 as our program manager, guiding his team to provide the best service possible day in and day out. Mario has been a huge asset to the daily success of Netfor. For him to really be...
Field Service – The Key To Successful Deployments
Suppose your startup markets an innovative device to improve productivity and profitability for manufacturing operations. Your in-house team of 20 excitedly launched a promotional blast last week, and the response has been fast and furious. This morning alone,...
Meeting Netfor’s Business Intelligence Analyst David Cady
This Q&A with our Business Intelligence Analyst David Cady shares how he goes through each day making important decisions on how to improve the company’s overall direction and reporting methods. David became an official Netlander in September of 2020. ...
Helping Indiana’s Government With COVID’s Unemployment Challenges
The Covid-19 pandemic’s arrival and its many economic consequences highlighted by unemployment quickly changed life and work for nearly everyone in the Hoosier State. The effect was widespread, but not all of them were readily visible. Take the case of a state...
Why Every Service Level Agreement (SLA) Can’t Be 100%
Our service is imperfect, and that’s okay Zero defects. Complete satisfaction. Get it right the first time. American businesses are obsessed with perfection and SLA. So new clients are often surprised when we tell them we’ll never deliver perfection. It isn’t a...
6 Common Internal Help Desk Challenges and Their Impact
It’s common for companies to believe they're best equipped to support their customers due to their product knowledge, leading them to set up internal help desks. Although it seems reasonable to assume that knowledgeable and patient staff can provide good service,...
Create Extraordinary Customer Service By Asking Two Simple Questions
Disappointed with a company’s response to an issue with their product or service, you click on their feedback link, which takes you to a 15-minute survey you just don’t have time to complete. They lose an opportunity to gain valuable insight, and now you’re even...
Hidden Benefits of Managed Services
Since the early 2000s, there seems to be a burden of new technology emerging each month that makes the previous month’s tech look obsolete, causing problems for small businesses nationwide. With the ever-changing ecosystem, there has to be a way to keep track of...
Q&A: Jerry Kerns on Netfor Culture, Industry Challenges, and Tracking Progress
This Q&A with Senior Vice President Jerry Kerns shares valuable insights to planning ahead in the world of technology and the importance of happy employees. In 2000, Jerry came on board with Netfor as Contract Field Technician. In his 20 years he has become an...
How Refined IT Troubleshooting Leads to Outstanding Service
Out With The Old, In With The New For decades, support organizations have responded to customers’ requests by saying, “Of course we’ll try everything under the sun to fix that problem for you,” no matter the need. That’s why it may come as a surprise that Netfor —...
Total Cost Of Ownership (TCO)
The More Netfor Services Clients, The More They Save And Grow Netfor’s relationship with new service desk clients often follows a curious path. Initially, they’ll outsource their IT help desk or call center operations to us, tasking us to handle calls for the most...
IoT Support: A Transitioning Workforce
Do you suddenly have more remote workers than you did 2 weeks ago? As a follow-up to my article on IoT support services, it is somewhat ironic that the newest IoT device today is you and I … the human … the remote worker. Supporting a Remote Workforce Netfor has...
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