Q&A: Jerry Kerns on Netfor Culture, Industry Challenges, and Tracking Progress
This Q&A with Senior Vice President Jerry Kerns shares valuable insights to planning ahead in the world of technology and the importance of happy employees. In 2000, Jerry came on board with Netfor as Contract Field Technician. In his 20 years he has become an...
How Refined IT Troubleshooting Leads to Outstanding Service
Out With The Old, In With The New For decades, support organizations have responded to customers’ requests by saying, “Of course we’ll try everything under the sun to fix that problem for you,” no matter the need. That’s why it may come as a surprise that Netfor —...
Total Cost Of Ownership (TCO)
The More Netfor Services Clients, The More They Save And Grow Netfor’s relationship with new service desk clients often follows a curious path. Initially, they’ll outsource their IT help desk or call center operations to us, tasking us to handle calls for the most...
IoT Support: A Transitioning Workforce
Do you suddenly have more remote workers than you did 2 weeks ago? As a follow-up to my article on IoT support services, it is somewhat ironic that the newest IoT device today is you and I … the human … the remote worker. Supporting a Remote Workforce Netfor has...
Making Innovation Manageable: IoT Success
Society celebrates inventors and innovators. We remember their names and regard their brilliance with awe. What we never consider is the limited role they actually play in their own success. IoT In Fishers Across the street from our Fishers headquarters is the...
Call Center Best Practices: Guiding Principles for Excellence
We consider the benefits and impacts on the customer in everything that we do. From the time we pick up the phone, to saying our farewell, our mission to the customer is to benefit and provide a positive impact on their needs as effectively as we can. When you’re...
Outsourcing: Three Factors to Consider
Outsourcing is often a polarizing topic around the table. The two camps of: “I love it” and “I hate it” are alive and well. We get that as we have also had these discussions around our own conference room table. As a team that’s been on both sides of the...
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