Choosing the Best Business Process Outsourcing Companies: A Simple Guide for Decision-Maker
As companies study their operations for opportunities to improve efficiency, lower costs, and allow staff to focus more of their time on what’s most important, many are discovering the advantages of identifying and engaging the top Business Process Outsourcing...
Effective Low Voltage Installer Service for Retail Expansion
Coming from a valued client, “I didn’t realize you did that” is a statement that reminds a company of its ongoing need to cross-sell its services. For business process outsourcing provider Netfor, the phrase popped up when one of its nationwide field services...
Mastering Tier 1 Help Desk Support: Skills and Challenges
All aspects of help desk support are crucial to ensure successful outcomes, but what’s known as Tier 1 help desk support may be the most important step, because it sets the stage for everything else that happens. The people providing Tier 1 support are the first...
RTIG: Using The Power of AI to Improve Customer Support
Problem: The customer called with what they thought was a simple question. Ten minutes later, they ended the call furious with the company and its apparently defective product -- and the customer service agent handling the call never had a clue. When people talk...
Case Study: Channel Partner Wins Major Opportunity with Global Manufacturer
A 139-year-old parent company, recognized as a large outdoor grilling manufacturer and offering a dozen respected brands in both consumer and B2B goods, was preparing to launch a new consumer line. Past experience taught the company that responsive and effective...
Benefits of Touch Screen Cash Registers for Retailers
For many years, cash registers have been among the most expensive and complicated technologies for restaurants and retailers. Like many business technologies, cash register technology continued to improve. Innovators realized that the old analog systems could be...
Tailoring BPO Solutions for Enhanced Business Efficiency
Companies looking to boost efficiency, cut costs, and concentrate on their main strengths often turn to Business Process Outsourcing (BPO). This approach effectively enhances operational excellence and scalability. Tailored BPO solutions that are customized to a...
Onshore Outsourcing: Balancing Cost and Quality in Customer Support
“Thank you for calling Customer Support … how may I help you?” What follows that question could lead to someone bragging about your business. Or it could lead to a viral meme poking fun at what’s left of your reputation. That dilemma is at the heart of decisions...
Game Changers: Netfor Teams up with Purdue’s Project Management Class
When Purdue sophomores Braden Smith and Fletcher Loyer aren’t helping the Boilermakers stay on top of the national basketball rankings (currently 29-4), they and their classmates are learning about what organizational leadership and project management looks like in...
How To Improve First Call Resolution
What is First Call Resolution? First Call Resolution (FCR): The ability of an IT team to meet a customer's needs fully the first time they contact them. By measuring the rate of first-call resolutions, IT teams can better understand how quickly they're...
Empowering Growth: Netfor’s Winning Formula for BPO and Channel Partnerships
Our Channel Partnerships are key to Netfor's success and growth in business process outsourcing (BPO) and rests on a straightforward concept: our team treats your customers the way we would want to be treated. Whether that's handling a call to resolve a problem,...
Real-World Example: IVR Transformation
Real-World Example: Once upon a time in the customer service world, a client of Netfor's had an interactive voice response (IVR) system that was causing customers to hang up before their place could be saved in line (QCB). Ethan Calkins, our Business Assurance...
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