Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies
Governments at all levels have always faced the challenge of making the most of limited resources, but in recent years, that challenge has been compounded by a consumer marketplace with ever-higher expectations. A generation ago, constituents may have tolerated...
Employee Spotlight: Eric Neal – Account Manager
Meet one of our newest Netlanders Eric Neal! Eric joined our team last month as our newest Account Manager with 30+ years of IT experience. He's looking to improve our client reporting, maintain business relationships, and developed strategic objectives related to...
Outsourcing Government Customer Service with an Experienced Partner Made Simple
One of the most common hesitations among companies and government agencies that are thinking about outsourcing the customer service process is a concern they’ll be abdicating the decision-making process necessary to resolve a customer's problem or request. That’s...
Omni-Channel Support You Didn’t Know You Needed
Justin from IT peers nervously across the room. Malayka’s workstation is about 150 feet away, down the center aisle and after a brief turn to the left. With Malayka’s replacement monitor in hand, Justin hopes he can sweep in and swap it out for her in less than...
Configuring Devices & Fulfilling Ready-To-Go Tech
The franchise operator was frantic. When he opened the store this morning, the point-of-sale (POS) system was dead. He tried every trick he knew, but the technology wouldn’t cooperate. Customers who stopped by while rushing to work were anything but patient and...
Employee Spotlight: Ethan Calkins – Business Assurance Manager
Employee Spotlight: Meet Ethan Calkins. Mr. Calkins has been a proud Netlander for over 3 years and was recently promoted to our Business Assurance Manager. In this role, Ethan manages the supervisor team. He also contributes to some IT Support work in his spare...
QCB – Why Is It Better Than Holding?
You know the drill. You need something or have a problem, so you call the handy phone number only to be greeted by a recorded message telling you that all agents are helping other callers, your call is important of course, and...
IT Incident Management in Action: Our Response to a Major Crisis
IT directors and others responsible for technology aren’t usually given to exaggeration. In many areas of business, the phrase “major incident” is a dramatic way of moaning about whatever’s creating stress this week. But in an IT director’s lexicon, “major...
Employee Spotlight : Andrew Gossett – Services Manager
Meet Andrew Gossett. He has been with the company for more than 10 years and is our Fulfillment Services Business Manager. Recently, Andrew led his team on a project offloading more than 3,000 devices to our HQ in just under a few hours. His positive attitude and...
Outsourcing Advantage: Netfor’s one-time onboarding process
Outsourcing key business processes is an excellent way to save valuable time and improve your operational efficiency. While that may be the goal, getting to that point typically takes more time and work than companies expect. First, there’s finding potential...
Field Service – How Real-time Communication Builds Confidence
You may remember playing the childhood game called “telephone.” For those who may be unfamiliar, it involved a circle of kids whispering the same message from one to another and laughing uproariously at how much it changed by the time it reached the originator. In...
One-Stop-Shop For Business Process Outsourcing (BPO)
BPO is even more efficient with a one-stop-shop approach It’s not that hard to convince fast-growing companies led by smart people that there’s value in business process outsourcing (BPO). Companies that do a good job of concentrating on their core mission know...
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Get field service deployment, 24/7 customer support, and IT help desk solutions from a single partner with 97% US coverage. No more juggling multiple vendors or coordinating complex service relationships.