How to Improve Customer Service: 5 Strategies That Drive Loyalty
Customer service has evolved from a basic support function into a critical business differentiator. Research shows that 32% of customers will stop doing business with a brand they love after just one negative experience. This stark reality places enormous pressure...
Smart Hands: On-Site IT Support That Extends Your Team
The IT landscape has become more distributed than ever before. Cloud adoption, colocation strategies, IoT deployments, and edge computing have fundamentally changed how organizations manage their physical infrastructure. While these technologies offer tremendous...
How Digital Signage Transforms Retail and QSR Operations
Digital signage has evolved from a simple advertising medium into a strategic business tool that drives measurable results. The global digital signage market is projected to grow from $28.8 billion in 2024 to $45.9 billion by 2030, representing an 8.1% compound...
The Customer Service Knowledge Base Revolution
Customer service excellence depends on one critical factor: How quickly and accurately your team can access the right information when it matters most. A robust customer service knowledge base is not just a digital filing cabinet. It is the strategic backbone that...
Call Center Management: Essential Strategies for Success in 2025
Call center management has evolved far beyond the basic task of staffing agents and answering phones. In 2025, effective call center management represents the strategic intersection of people, processes, and technology, a critical discipline that directly impacts...
Retail IT Support: Keeping Stores Running and Customers Happy
Every minute of retail IT downtime costs an average of $4,700, and the damage goes beyond lost sales, affecting brand reputation and long-term customer loyalty. In an industry where technology powers everything from point-of-sale transactions to inventory...
How QSR Technology Is Getting Smarter: AI, Kiosks, and the Tech Behind The Counter
Quick Service Restaurants face a critical challenge: Deploy cutting-edge technology faster than ever before, or risk falling behind competitors who can serve customers more efficiently. As AI in restaurants transforms drive-thru operations and consumers demand...
Touch Screen Kiosks: What They Are, Why They Matter, and How To Get Them Installed Right
Touch screen kiosks are no longer a novelty; they're a necessity. Retailers, QSRs, and franchise operators face rising labor costs, shifting consumer preferences, and operational inefficiencies that demand innovative solutions. This comprehensive guide answers the...
The Power of Partnership in Delivering Consistent, Reliable Field Services
Charise Addicks, Technology Strategist & Resource Broker at StrataCore powered by AppDirect When Consistency is Critical Charise Addicks knows her clients rely on her to connect them with the right technology partners. Her role as Technology Strategist and...
How Sandy Became the Go-To Problem Solver for Clients Nationwide
Sandy Herrick, Trusted Technology Advisor at Global Consulting Group (GCG) powered by AppDirect Sandy Herrick’s journey as a Trusted Technology Advisor has been defined by one challenge many channel partners face: How do you support clients with small IT teams and...
Raising The Bar for Government Customer Service with Smart Outsourcing
Government agencies today are under increasing pressure to provide seamless, responsive interactions that match the high expectations set by private sector leaders. Citizens now expect public services to deliver the same efficiency, personalization, and quick...
Retail Theft is Rising: Here’s How AI-Powered Security Can Help
With retail theft and organized crime driving record losses, the article shows how AI-powered surveillance and data-driven infrastructure upgrades let retailers spot threats instantly, curb shrinkage, and even enhance the in-store customer experience. Retail theft...
Solve Your Puzzle
Get ahold of a BPO expert who knows what direction to point you in.
Let’s start a conversation and see how Netfor can help. Please fill out the form, and a member of our team will be in touch soon. Thank you for your interest in Netfor!
Email Us
Call Us
Visit Us
201 North Illinois St.
South Tower, 16th Floor
Indianapolis, IN 46204