Charise Addicks, Technology Strategist & Resource Broker at StrataCore powered by AppDirect
When Consistency is Critical
Charise Addicks knows her clients rely on her to connect them with the right technology partners. Her role as Technology Strategist and Resource Broker is all about ensuring her clients’ projects run smoothly from the start. Yet, time and again, Charise encountered a frustrating reality in the world of field services. Vendors would routinely miss meetings, send the wrong technicians, or even worse, fail to show up at all. For her, these weren’t minor inconveniences; they were breakpoints in trust.
“In our search for providers, we’d see constant turnover,” Charise recalls. “Once you connect, three months later there’s a new contact, and then another. Responsiveness and knowledge are rare, but absolutely crucial for our clients’ success.”
Advocating for the Client
Charise’s commitment to her clients shone through during a complex move for a national printing company. With a large new warehouse in Rochester, NY, the client needed extensive structured cabling. Charise brought in several vendors, yet again facing industry churn and even demands for upfront fees just to provide a project bid, regardless of whether they’d be hired.
“At one point, a provider wanted to charge for a basic walkthrough,” she explained. “That’s just not something we could ask of our clients. We needed a partner, not more obstacles.”
Netfor’s Role as a Trusted Enabler
Charise’s dedication to her clients’ success ultimately brought her to Netfor. Unlike competitors, Netfor responded promptly and efficiently, avoiding unnecessary charges or delays. While the initial project scope was substantial, Netfor’s field technicians went above and beyond by identifying additional needs, such as upgraded cabling and security camera installations. With a proactive and solutions-oriented approach, they seamlessly addressed these requirements, delivering exceptional service every step of the way.
Rather than overshadowing her expertise, Netfor’s approach amplified Charise’s value to her client. The work was completed efficiently, and the client, impressed by the team’s insight and flexibility, more than doubled the scope of the engagement.
The Real Story: Her Clients as Champions
At every step of the process, Charise took charge of her clients’ success by asking the tough questions, advocating for their needs, and ensuring their goals were met. For her, finding a reliable partner who shared her commitment to excellence was essential. That’s where Netfor came in, making it easier for both Charise and her clients to succeed.
“Netfor was the first provider to say, ‘Yes, we can do it,’” Charise explained, reflecting on her experience. Unlike other providers, Netfor stood out by consistently delivering on their promises without unnecessary complications. “They handled everything we expected with no drama, no dropped balls,” she said, highlighting the seamless experience they provided.
In an increasingly competitive and demanding market, Charise found that even the fundamentals, like reliability and accountability, were rare to come by. “These might seem like small basics, but in this market, they’re hard to find,” she shared. Charise’s determination and passion for success were unmatched, and with Netfor by her side as a trusted partner, she turned her vision into reality.
Delivering Results that Reflect Well on the Advisor
For Charise, every technology partnership reflects directly on her. The vendors she chooses must share her own dedication to reliability and trust. With Netfor, she found a service partner who not only delivered but made her look good in the process.
“My client was thrilled. They ended up expanding the project and had nothing but positive feedback. That made recommending Netfor to larger clients an easy decision. I only connect my clients with providers I truly trust.”
Why the Right Service Partner Matters
For advisors and resource brokers like Charise, the heroes of the story will always be the clients. They’re the visionaries taking risks, spearheading projects, and driving innovation in their industries. These clients are the ones with bold ideas and the courage to push boundaries, transforming challenges into opportunities. Advisors serve as the trusted partners behind the scenes, providing guidance, tools, and resources to help these heroes succeed.
The best partners understand that their role is enabling success. They work tirelessly to clear obstacles, anticipate challenges, and offer solutions, ensuring that every project is completed with excellence. Their true satisfaction comes from seeing clients achieve their goals, one milestone at a time. By empowering clients to shine and supporting them through every step of the journey, these advisors are the quiet force making victories possible, project after project, and turning visions into reality.
Let Netfor help you build seamless connections and drive your next project to success. Contact us today to learn more and experience the difference reliability makes!
