When Marathon Health planned a merger that would expand their network to nearly 800 health centers nationwide, they recognized the importance of robust technology infrastructure to support their growth objectives.

Strategic Technology Enhancement Initiative

Marathon Health operates a sophisticated network of health centers with over 3,000 healthcare professionals. As a forward-thinking organization, they identified opportunities to optimize their technology operations through strategic partnerships.

Service Delivery Director Tracy Gold explains their approach: “Healthcare providers are clinical experts, not technical specialists. We wanted to ensure our staff could focus on what they do best—delivering exceptional patient care.”

The organization faced unique operational considerations across their diverse locations:

• Health centers in remote geographic areas requiring specialized connectivity solutions
• Facilities in challenging terrains where equipment deployment requires careful coordination
• Union sites requiring certified technicians with specific qualifications
• Multiple locations needing synchronized technology upgrades

Comprehensive Technology Infrastructure Modernization

Nationwide Service Coverage
Marathon Health partnered with Netfor to establish comprehensive technical support across all locations. Executive Roger Crown emphasizes the value of “local reach with national coverage.”

Tracy highlights this strategic advantage: “We can deploy technical resources anywhere in the country within hours. This capability ensures continuous operations across our entire network.”

Advanced Network Infrastructure
The organization implemented a complete network modernization across approximately 100 health centers, featuring:

• Enterprise-grade Meraki technology stack deployment
• Strategically positioned wireless access points for seamless connectivity
• Optimized network configurations for clinical workflow requirements

Quality Assurance and Process Optimization
Marathon Health established rigorous quality standards to ensure appropriate technical expertise for each deployment. “Sandra and David have exceptional knowledge of field technicians,” Tracy notes. “They match the right specialist to each specific requirement, maximizing efficiency.”

Measurable Operational Improvements

Successful Merger Execution
The technology infrastructure proved instrumental during Marathon Health’s merger with Everside Health. “Our merger involved 350 locations, a significant expansion,” explains Roger Crown. “The established technology framework enabled seamless integration.”

Enhanced Operational Efficiency
The modernization delivered quantifiable improvements:

• Significant reduction in technical support tickets
• Eliminated connectivity disruptions between exam rooms
• Streamlined clinical workflows with reliable technology access

Tracy reports, “Technical issues decreased substantially. Our clinicians now move seamlessly between exam rooms with continuous access to patient records.”

Improved Staff Experience
Healthcare providers can now focus entirely on clinical excellence. “Frustration levels decreased, operational noise reduced,” Tracy explains. “When technology functions reliably, staff satisfaction improves naturally.”

Client and Patient Impact
Roger adds important context: “Clinical staff work daily at client sites. Technology issues can affect our reputation with employer clients. Reliable infrastructure protects these critical relationships.”

Future-Focused Partnership

Marathon Health continues exploring expanded capabilities with their technology partners. “We recently toured Netfor’s Indianapolis facilities to understand their broader service offerings,” Roger shares.

The local partnership provides additional strategic value. “Local relationships matter significantly in healthcare,” Roger notes. “Face-to-face collaboration enhances service delivery.”

Tracy’s recommendation reflects their positive experience: “I regularly recommend Netfor to healthcare colleagues. They’re an exceptional partner that many organizations haven’t discovered yet.”

Transform Your Healthcare Technology Operations

Healthcare organizations planning expansions, mergers, or technology modernization can benefit from comprehensive field services that keep clinical staff focused on patient care rather than technology management.