Sandy Herrick, Trusted Technology Advisor at Global Consulting Group (GCG) powered by AppDirect
Sandy Herrick’s journey as a Trusted Technology Advisor has been defined by one challenge many channel partners face: How do you support clients with small IT teams and hundreds of locations nationwide?
One of her long-time clients brought this challenge to her doorstep. With just a handful of IT staff in Denver supporting 350+ sites across the country, they often faced a tough decision when technology issues arose: either scramble to find local field techs or fly their own staff across the country, an expensive and time-consuming process.
Sandy knew the stakes. “A lot of these are small IT departments that don’t have people in these remote locations and don’t have the ability to fly somebody from Denver to Atlanta to set up an office,” she explained. She had seen how the inefficiencies, costs, and logistical headaches of finding reliable IT field services could derail her clients’ progress.
Finding the Right Partner
Determined to solve this challenge for this client and her other clients, Sandy began searching for a trustworthy partner who could deliver consistent, nationwide service. She needed, in her words, “a guy who’s out there who can do this”. Someone reliable and responsive; is that too much to ask for?
After testing out other providers with mixed results, she discovered Netfor. “I’ve probably had half a dozen clients use Netfor in that same capacity over the years,” Sandy said. “Some for really basic things to complete projects like cabling, networking, and site setups.”
Netfor’s advanced field service model quickly stood out. “If I need somebody same day, they can find somebody same day and get somebody out there,” Sandy shared. “Based on my experience, the people are well-versed, well-qualified, and able to do the job.”
Transforming Client Support
With Netfor, the transformation was immediate. When the client submitted a service request, Netfor sent qualified technicians to any of their hundreds of sites, often the same day. Sandy no longer had to scramble to find dependable support. Instead, she could confidently tell clients, “Hey, I have a guy who’s out there who can do this.”
Netfor’s dedication to quality provided Sandy with invaluable peace of mind. She explained, “If it’s a miss and the bad tech goes out, Netfor stands by their work. They’ll send another tech, get it right, and not bill you for the bad tech.” This unwavering commitment to accountability and excellence ensured that the job was always completed to the highest standard, giving Sandy confidence in every project.
Sandy highlighted this reliability as a key differentiator. “You’ve been a great partner. You are consistent and good, and the project managers are great.”
Elevating Clients and Herself
Netfor’s partnership didn’t just solve her clients’ problems; it elevated her reputation. Sandy became known as the advisor who could deliver solutions quickly and efficiently. With Netfor’s seamless project tracking tools and competitive pricing, she could offer clients the reach and expertise of a national IT team at a fraction of the cost.
“It’s a super basic service that everybody needs and everybody wants, and it works,” Sandy noted. “It’s a very easy sort of product and sale. You have a very fair pricing structure.”
Her clients agreed. “I think everybody’s happy with them,” Sandy said. “I’ve had IT people use Netfor at their sites, switch companies, and then come back to Netfor. They come back to me and say, ‘Can we use them again?’”
Advice for Channel Partners
For other channel partners and field service experts facing the same challenges, Sandy’s recommendation is clear:
- “Find a field service partner that delivers everywhere, every time, and stands by their work.”
- “Stop struggling to patch together local IT solutions for remote sites.”
- “Choose a team that grows with you and your clients’ needs.”
Sandy summed it up best: “I strongly recommend Netfor to all of my peers in the agency. The work has been exceptional. And like I said, you stand by your work. That’s the key.”
For Sandy and her clients, Netfor is more than a service provider, it’s a true partner. Whether solving day-to-day issues or scaling with client growth, Netfor has become the reliable team she and her clients can always count on. See how you can join Netfor’s Partner Program here.
