Mastering Customer Service: Lessons From The Best
If one of the goals for your organization is to master customer service, a great way to start is to study the companies that have become huge and successful in large part because of their own extraordinary customer service. Thousands of companies claim to have the...
Optimizing a Healthcare Call Center: A Data-Driven Assessment for a Major Provider
When you don’t have all the facts, you can’t make informed decisions about where to put your resources. Netfor’s Service Desk Consulting uncovered the data necessary to evaluate a multi-hospital system’s health care call center. Situation: A major healthcare system...
Netfor University: Our Structured System for Sharing What We Know
Missing in most of the discussions about the 'Great Resignation' is one of the biggest costs associated with employee turnover. New hires can take a while to reach full productivity because there's so much to learn. The training to bring new employees up to speed...
Netfor’s Fulfillment Center Builds More Than Just Valuable Relationships
To Netfor, “fulfillment” doesn’t simply refer to one of the key business process outsourcing services we provide. It also describes our objective in serving our clients. We create solid relationships by fulfilling not just their business objectives but also by...
Calculate Customer Service Needs Using Netfor’s Unique Tech Tool
Your business is healthy and it’s growing. The demand for your products or services is strong, and as word spreads about your advantages, your share of market keeps getting bigger. Congratulations. And take a deep breath because that increase in sales means you’re...
Netfor Makes Transition To mPOS Technology Simple For National Chains
Making the decision to scale to a new technology can be terrifying for companies. Their leaders recognize the longer-term advantages the new technology offers, but transitions are rarely as smooth or problem-free as they hope -- and each hard-earned bruise lessens...
Netfor Prefers To Make The Extra Effort To Make Clients Happy
“Just because I give the client a scorecard showing we are green on everything doesn’t mean they feel we’re green.” - Beth Medley Netfor No matter how much business leaders like to believe it, consistent satisfaction doesn’t create lasting relationships. If a...
Case Study: Indiana Secretary of State Office
Netfor’s work with the Indiana Secretary of State Office began in 2016. The relationship originated with Netfor serving as a consultant to Chief of Staff and Deputy Secretary of State Brandon Clifton to vision a call center for INBiz, a nationally-recognized...
How Experts at Netfor Are Turning Its Outstanding ‘Knowledge Services’ Inside Out
Most companies protect their secrets more aggressively than they protect the lives of their key executives. It's been reported that only two people at KFC's headquarters know the exact proportion of the eleven herbs and spices behind the Colonel's original recipe....
Other Companies Say They Do It Right The First Time, Netfor Actually Does
A familiar trait of successful companies is high expectations, and Netfor is no exception. One of the keys to our company’s success is an unwavering focus on providing the highest possible level of service to the organizations outsourcing key business processes to...
How Netfor Transforms Common Processes in Truly Uncommon Ways
It’s not unusual for growing companies to follow their industry’s best practices. Adopting what trial and error taught others without having to endure the pain they suffered along the way isn’t just intelligent leadership. It’s also common sense. So there’s little...
We Help Growing Companies Address the Issues Limiting Their Growth
We help growing companies address the issues limiting their growth Growing a company is never easy, and it’s not unusual for businesses in the post-startup stages to eye their larger competitors with some jealousy. After all, those bigger players have scaled to the...
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