Empowering Growth: Netfor’s Winning Formula for BPO and Channel Partnerships
Our Channel Partnerships are key to Netfor's success and growth in business process outsourcing (BPO) and rests on a straightforward concept: our team treats your customers the way we would want to be treated. Whether that's handling a call to resolve a problem,...
Real-World Example: IVR Transformation
Real-World Example: Once upon a time in the customer service world, a client of Netfor's had an interactive voice response (IVR) system that was causing customers to hang up before their place could be saved in line (QCB). Ethan Calkins, our Business Assurance...
Case Study: First Call Resolution Improvement For Global RetailerFirst Call Resolution Improvement
The Challenge: A Frustrated Customer Experience He's excited because he can finally buy the items he's wanted for months. Smiling, he hands the cashier the gift card his family gave him for his birthday and waits for the transaction to go through. And he waits. And...
Case Study: Indiana Department of Revenue
Welcome to our testimonial page, where we proudly showcase the success stories and positive feedback we have received from our clients. Today, we are thrilled to share with you an exceptional testimonial we received from the Indiana Department of Revenue,...
Boost Your Productivity Instantly with Netfor’s Expert IT Staffing Services
These days, when you think about IT staffing services, it’s no surprise if you don’t have much in the way of expectations. Companies reach out to IT staffing services when they have immediate needs for qualified people. Whether they’re trying to find help for a...
Employee Spotlight – Tiffany Weatherspoon
Welcome back to our Employee Spotlight Series, where we celebrate diversity and the accomplishments of our incredible team members. In honor of Black History Month, we would like to shine our light on our amazing HR Manager, Tiffany Weatherspoon. Meet Tiffany, an...
Upcoming IoT Devices That Are Too Good To Be True
If you thought the smartphone turned your daily life upside-down, just wait for the transformation the internet of things (better known as IoT) will cause in how you live, work, shop, and much more. According to Statista data, there were more than 42 billion...
How To Deploy and Support Technology Better Than Your Competition: Our 3 Secrets
If one of your company's challenges is installing, maintaining, or servicing technical equipment in the field, you're probably going to be shocked at how the Netfor field services team will make that process easier and lead to better customer experiences....
Mastering Customer Service: Lessons From The Best
If one of the goals for your organization is to master customer service, a great way to start is to study the companies that have become huge and successful in large part because of their own extraordinary customer service. Thousands of companies claim to have the...
Optimizing a Healthcare Call Center: A Data-Driven Assessment for a Major Provider
When you don’t have all the facts, you can’t make informed decisions about where to put your resources. Netfor’s Service Desk Consulting uncovered the data necessary to evaluate a multi-hospital system’s health care call center. Situation: A major healthcare system...
Netfor University: Our Structured System for Sharing What We Know
Missing in most of the discussions about the 'Great Resignation' is one of the biggest costs associated with employee turnover. New hires can take a while to reach full productivity because there's so much to learn. The training to bring new employees up to speed...
Netfor’s Fulfillment Center Builds More Than Just Valuable Relationships
To Netfor, “fulfillment” doesn’t simply refer to one of the key business process outsourcing services we provide. It also describes our objective in serving our clients. We create solid relationships by fulfilling not just their business objectives but also by...
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