Each Cyber Monday sets new spending records, and with those records come new levels of stress for customer...
Call Center
Customer Service Management: How Call Centers Drive Better Customer Experiences
Technology Driving Modern Customer Service Management The technological transformation within customer...
Call Center Management: Essential Strategies for Success in 2025
Call center management has evolved far beyond the basic task of staffing agents and answering phones. In...
Raising The Bar for Government Customer Service with Smart Outsourcing
Government agencies today are under increasing pressure to provide seamless, responsive interactions that...
Outsourcing Customer Service: Is It The Right Move For Your Business?
If there’s one thing nearly all companies like to take pride in, it’s the quality of their customer service....
10 Proven Strategies on How To Improve Call Center Customer Service
Companies may not typically view their call centers as a marketing function, but a well-managed call center...
BPO Call Center: Shaping the New Era of Customer Experience
What comes to mind when you think of a call center and how your company might use one? The typical image is...
Top 5 Reasons to Outsource Customer Service for Your Business Needs
Among the best ways for companies to significantly reduce costs, improve service quality, and concentrate on...
Optimizing a Healthcare Call Center: A Data-Driven Assessment for a Major Provider
When you don’t have all the facts, you can’t make informed decisions about where to put your resources....
Proven Agent Training Techniques Rapidly Prepare Netfor’s Team for Government Needs
“Government should run like a business” is a common refrain, and managers of government agencies at all...
QCB – Why Is It Better Than Holding?
You know the drill. You need something or have a problem, so you call the handy phone number only to be a recorded message telling you that all agents are helping other callers…
Why Every Service Level Agreement (SLA) Can’t Be 100%
Zero defects. Complete satisfaction. Get it right the first time. American businesses are obsessed with perfection and SLA. So new clients are often surprised when we tell them we’ll never deliver…