When one of the United States’ largest business services franchisors approached Netfor, they knew they had a...
Case study
Success Story: Marathon Health’s Strategic Expansion
When Marathon Health planned a merger that would expand their network to nearly 800 health centers...
The Power of Partnership in Delivering Consistent, Reliable Field Services
Charise Addicks, Technology Strategist & Resource Broker at StrataCore powered by AppDirect When...
How Sandy Became the Go-To Problem Solver for Clients Nationwide
Sandy Herrick, Trusted Technology Advisor at Global Consulting Group (GCG) powered by AppDirect Sandy...
Real-World Example: IVR Transformation
Real-World Example: Once upon a time in the customer service world, a client of Netfor's had an interactive...
Case Study: First Call Resolution Improvement For Global Retailer
The Challenge: A Frustrated Customer Experience He's excited because he can finally buy the items he's...
How a Global Franchise Elevated Its Customer Experience
Picture this: a customer, excited to finally buy the items he's wanted for months, approaches the checkout....
Case Study: Indiana Department of Revenue
Welcome to our testimonial page, where we proudly showcase the success stories and positive feedback we have...
Netfor Prefers To Make The Extra Effort To Make Clients Happy
“Just because I give the client a scorecard showing we are green on everything doesn’t mean they feel we’re...
Case Study: Indiana Secretary of State Office
Netfor’s work with the Indiana Secretary of State Office began in 2016. The relationship originated with...
Retail Case Study: Reducing Support Costs
More than $2,500,000 in Savings for Fortune 500 Company by setting up a Netfor Service Desk and...
Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies
Governments at all levels have always faced the challenge of making the most of limited…