Blog
Our thought leaders have you covered – from delivering exceptional customer service to the hidden benefits of managed services and much more.
The Power of Partnership in Delivering Consistent, Reliable Field Services
Charise Addicks, Technology Strategist & Resource Broker at StrataCore powered by AppDirect When Consistency is Critical Charise Addicks knows...
How Sandy Became the Go-To Problem Solver for Clients Nationwide
Sandy Herrick, Trusted Technology Advisor at Global Consulting Group (GCG) powered by AppDirect Sandy Herrick’s journey as a Trusted Technology...
Resource Center FAQs
Chances are, we’ve already heard your FAQ and have the answer below. If not, please give us your Q, and we’ll add it to the FA.
WHAT IS FIELD SERVICES?
Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.
WHAT CAN I EXPECT WITH NETFOR?
What does your Fulfillment Center do?
Our Fulfillment Center has a late-night pickup with UPS for next-day air/shipping overnight services. We have imaging capabilities and work with OEM manufacturers to repair devices using warranty services.
Glossary
Discover and understand definitions of the words and terms you’re likely to hear when we talk about our field.
Case Studies
The Power of Partnership in Delivering Consistent, Reliable Field Services
Charise Addicks, Technology Strategist & Resource Broker at StrataCore powered by AppDirect When Consistency is Critical Charise Addicks knows...
How Sandy Became the Go-To Problem Solver for Clients Nationwide
Sandy Herrick, Trusted Technology Advisor at Global Consulting Group (GCG) powered by AppDirect Sandy Herrick’s journey as a Trusted Technology...
Total Cost of Ownership (TCO) Calculator
Our proprietary TCO Calculator will help you determine the true costs of managing calls in-house.
Maximize Your Cost Savings
It might seem counterintuitive, but sending more calls to Netfor’s help desk and agents can actually reduce your costs. How? Reducing the number of calls handled by your well-paid staff enables them to focus more of their time on critical projects and strategic initiatives that move your business forward. Plus, they and your organization will benefit from increased job satisfaction and reduced turnover.
