“Thank you for calling Customer Support … how may I help you?” What follows that question could lead to...
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Employee Spotlight: Eric Neal – Account Manager
Meet one of our newest Netlanders Eric Neal! Eric joined our team last month as our newest Account Manager with 30+ years of IT experience. He’s looking to improve our…
Call Center Best Practices: Guiding Principles for Excellence
We consider the benefit and impact on the customer in everything that we do. From the time we pick up the phone, to saying our farewell, our…