In 20 minutes, someone you’ve never met is going to walk into one of you or your customer’s facilities 1,200 miles away to install a complicated, expensive device on your behalf. Thinking about that…
customer support
Remarkable Customer Service Fuels Netfor’s Growing Partnerships with Government Agencies
Governments at all levels have always faced the challenge of making the most of limited…
Employee Spotlight: Eric Neal – Account Manager
Meet one of our newest Netlanders Eric Neal! Eric joined our team last month as our newest Account Manager with 30+ years of IT experience. He’s looking to improve our…
Call Center Best Practices: Guiding Principles for Excellence
We consider the benefit and impact on the customer in everything that we do. From the time we pick up the phone, to saying our farewell, our…