Unlock Big Savings
Reduce Costs through Outsourcing
Whether you need a support staff for Field Services, IT Help Desk, Customer Support Call Center, IT Fulfillment, or all of the above, our expert BPO solutions will help you drive efficiency, reduce costs, and elevate your customers’ experience.
It Pays to Work with Netfor
Interaction Management
All interactions route through a single platform integrated into workforce management and scheduling, providing a simplified view and understanding of the types, sources, and service levels delivered regardless of the channel.
IT Service Management Tooling Site License
IT service management framework and processes are built into our cloud‑based platform, providing incident, request, knowledge, problem, change, and service level management.
Workforce Management and Optimization
Service desk agent staffing is systematically forecasted and managed based on several inputs, such as historical arrival patterns, seasonal arrival patterns, and upcoming changes or events.
24/7 Business Assurance
A dedicated team of supervisors and managers monitors all business services and systems around-the-clock, providing business assurance and notifications and alerts when warranted.
IT Service Management Best Practices
At Netfor, we strictly follow ITSM best practices to enhance service delivery and customer satisfaction, minimize costs by optimizing resources, provide IT costs and assets transparency, and ensure exceptional management of business risk and service disruption or failure.
Dynamic Capacity Planning
Our strategic planning for peak seasons, deployments, and events creates team capacity, making it easier to backfill, cross‑train, and ensure every client’s needs are met without any implementation cost.
Simplify Your Multi-Location Operations
One partner for field services, customer support, and IT help desk—nationwide.
Get field service deployment, 24/7 customer support, and IT help desk solutions from a single partner with 97% US coverage. No more juggling multiple vendors or coordinating complex service relationships.