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Reduce Costs by Outsourcing Your Service Desk Team
From help desk support to customer care, our expert outsourcing solutions drive efficiency, reduce costs, and elevate the customer experience.
Total Savings Comparison
Other’s Solutions
Netfor’s Solution
Prospect Solution
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Netfor’s Solution
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Price Comparison Details:
Cost Item | Prospect Cost | Netfor Price |
Salaries | ||
Benefits | ||
Overtime / On-call / Shrinkage | ||
Software (ZOHO) | ||
Software (Screenshare) | ||
Amortized Hardware Cost | ||
Amortized Furniture & Equipment | ||
Space Cost | ||
Utilities | ||
Training & Auditing | ||
Recruiting & Background Checks | ||
Service Desk Management & Team Lead | ||
Knowledge Management | ||
Phone Systems Licensing & Long Distance | ||
Internet Access | ||
Amortized IT Service Management Governance & Operations | ||
After Hours (delivered by outsourced partner) | ||
Total Service Desk |
It Pays to Work with Netfor
Interaction Management
All interactions route through a single platform integrated into workforce management and scheduling, providing a simplified view and understanding of the types, sources, and service levels delivered regardless of the channel.
IT Service Management Tooling Site License
IT service management framework and processes are built into our cloud‑based platform, providing incident, request, knowledge, problem, change, and service level management.
Workforce Management and Optimization
Service desk agent staffing is systematically forecasted and managed based on several inputs, such as historical arrival patterns, seasonal arrival patterns, and upcoming changes or events.
24/7 Business Assurance
A dedicated team of supervisors and managers monitors all business services and systems around-the-clock, providing business assurance and notifications and alerts when warranted.
IT Service Management Best Practices
At Netfor, we strictly follow ITSM best practices to enhance service delivery and customer satisfaction, minimize costs by optimizing resources, provide IT costs and assets transparency, and ensure exceptional management of business risk and service disruption or failure.
Dynamic Capacity Planning
Our strategic planning for peak seasons, deployments, and events creates team capacity, making it easier to backfill, cross‑train, and ensure every client’s needs are met without any implementation cost.
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