Our Services - Field Services

Field Services ready when you are.
Together, we can maximize the value and power of your IT.

Outsourcing your field services work with our team of experts eases the burden of you finding and managing talent and onsite service levels. Need to expand into a new market – we’ve got your back. Did you land a new client 200 miles away from your headquarters? No problem, we’ve got you covered there, too.

A few interesting Netfor field services facts:

  • We currently support over 6,000 locations across the U.S., Puerto Rico, Canada and Mexico
  • We have some techs that have been with us for 16 years
  • We guarantee service in any U.S. location, even the rural ones
  • More than 80% of our techs have been with us more than three years
  • Most of our techs have over 20 years of service experience
  • Typical SLAs are 4 hours or next day

Our field team understands the value of your relationships and will help you:

  • Reduce overhead and increase client satisfaction
  • Access quality resources for problem resolutions
  • Accurately schedule work days – weeks and months ahead if you wish
  • Help you manage your IT proactively
  • Efficiently manage and monitor resource needs
  • Meet service levels ranging from same day service to recurring scheduled maintenance

Most of us work in an industry that can be boiled down to the nuts and bolts of a definition. It’s in the execution of that service that the house of cards can come tumbling down. Understanding the value of outsourcing to the Netfor Service Desk means you believe you need to hire the best company, with the best team, to deliver the best practices, for the best technical and customer experience. Yes, we use the best word a lot in our world because it’s a driving force for how and what we do. At your core, you understand our mission to deliver the ART and Science of the customer experience and, together, we create a win-win-win for your employees and end users.

Our field services team embraces Netfor values every day:

  • We value the conversation
  • We bring our passion to work
  • We value knowledge and consistency
  • We embrace challenges
  • We value being exceptional

We work across the U.S., Puerto Rico, Canada and Mexico. Here is a list of our current top markets:

  • East Coast:  New York City, Boston, Washington, D.C., Alexandria, Virginia Beach and Philadelphia
  • Midwest:  Chicago, Indianapolis, Columbus, Louisville, St. Louis,  Detroit and Minneapolis
  • Southern:  Miami, Houston, Dallas, Austin, Atlanta, Orlando and Raleigh
  • West Coast:  Los Angeles, San Jose, San Francisco, Las Vegas, Portland, Seattle and Phoenix

Our Depot and Field Services include:

  • Field Services
  • Depot Services
  • Secure Warehousing
  • Inventory Management
  • Asset Management
  • Erasure and Disposal General and
  • Seasonal Fulfillment

Get to know our qualified and certified field technicians with a snapshot of a typical tier two, desk side support profile below:

  • Typical agents have over 20 years of experience
  • More than 80% of our go-to field team has been with us more than 
three years
  • Availability options include arrival within four hours, arrive next day, 
or, for short term needs, we can discuss a project scope
  • Typical Industry Skills: Desktop/Laptop/MAC Support, Point of Sale, 
Network Cabling, Network Router/Switch Support, VOIP, Wireless, 
Printers/Copiers, Operating Systems, Multimedia
  • Certifications: CompTIA A+, CompTIA Network+ CompTIA Security+, 
Cisco Certified Network Associate, Microsoft Certified Professional, 
Apple Certified Associate MAC Integration
  • Top Industries Served: Health Care/Health Professionals, Retail Sales, 
Non Profit, Property Management, High-Tech, Legal and Professional Services
“People don't care how much you know until they know how much you care”
Theodore Roosevelt

It's time to improve your customer's experience.

Let's Start a Project Together

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