Nationwide Retail Field Services

Stop Losing $855/Hour to POS Downtime

Why deal with the headaches of scheduling and managing vendors and field services in far-flung locations when you can rely on one trusted source?

From retail to commercial and beyond, Netfor Field Services specializes in installing and managing technologies that keep businesses humming – and customers singing your praises. Whatever your technology needs – badge readers, cameras, cabling, networking, menu boards, drive-thru timers, headsets, and more – one of our reliable field service technicians is always nearby.

With our national network of technicians and proven technology, you can say goodbye to the time-consuming tasks that distract you and take back your day.

Why Choose Netfor for Field Service Management?

Vetted and Trained Field Service Technicians

10+ years average experience. 95% first-time fix rates vs. 80% industry average. We know them and trust them, and so do our clients.

  • Rigorous Onboarding: Background checks and soft skills verification ensure professional, reliable, accurate service.
  • National Network: 4-hour response to 97% of U.S. business locations.

Technology that Delivers

Real-time tracking eliminates vendor coordination delays that extend costly downtime.

  • Visual Verification: On-site confirmation of progress and completion.
  • One Invoice: Service thousands of locations individually—no more juggling 5-10 regional vendors.

Honest
Communication

Transparent pricing and upfront communication—especially critical when downtime costs hundreds per minute.

  • No Hidden Fees: All service costs included. No mileage upcharges.
  • Clear Scope: We’ll tell you upfront if we can’t fulfill your requirements and point you in the right direction.

Types of Field Service Work

Audio Visual (AV)
  • Digital signage installation and maintenance
  • Speaker installations
  • TV Mounts and installations
  • Projector installations

 

Kiosk
  • Outdoor kiosks (such as bill/pay kiosks)
  • Indoor kiosk such as ones in malls where you can get directions to stores
  • Status boards
  • Kiosk tablets or ordering in stores
Printer
  • Setting up and connecting to the network
Fiber Cabling
  • Can provide, from our vendor, preterminated fiber cables and installation
  • Testing
  • installation

 

CCTV | Alarm
  • Alarm Systems
  • Security cameras (wifi, cat5/6, or coax connections)
  • Contact door locks

 

Low-Volt Cabling
  • Cat5, Cat6, coax cabling (warehouse or large/small businesses) and terminations
  • Minor and minimal conduit installation
Server
  • System hardware upgrades (ram, HD, cmos battery replacement)
Point of Sale
  • Emergency POS repairs
  • Installation and testing
Desktop | Laptop
  • Setup PCs including setting up network printer, running updates, and connecting to wifi
Networking
  • Installation of routers, switches, firewalls, etc
Structured Cabling
  • Entrance Facilities, Equipment Room, Backbone Cabling, Telecommunications Room, Horizontal Cabling, and Work Area.
Telecom | VOIP
  • 66 blocks
  • Toning analog lines

Field Service Savings Calculator

Our Calculator determines the true costs of managing multiple field service vendors versus Netfor’s integrated approach.

Our Process

Every successgul organization runs on process. We've perfected ours to eliminate multi-vendor coordination chaos.

ASSESSMENT

Collaborate to determine business needs and goals. Examine your vendor landscape and downtime challenges. Chart a strategic roadmap.

CLIENT ONBOARDING

Document your business requirements and deliver results. Your Technical Account Manager (TAM) establishes deadlines and deliverables while eliminating vendor coordination overhead.

TECHNICIAN ONBOARDING

Chart strategic roadmap and deploy resources to maintain consistent 4-hour response across all locations.

CLIENT DELIGHT

Real-time project access plus regular TAM contact. Weekly or monthly progress meetings scale to quarterly once running smoothly. No more chasing multiple vendors.

Retailers That Trust Us 

LIds
Circle K
LIds
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The Netfor team helped me position services I didn’t even know were in demand, and close deals I wouldn’t have touched before.

5
Stephen Hancock
CEO
Socium Consulting
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If I need somebody sameday, they can find somebody same day and get somebody out there. Based on my experience,the people are well-versed, well-qualified, and able to do the job. “Her Results:Supports clients with 350+ locations nationwide using Netfor’s field services.

5
Sandy Herrick,
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Global Consulting Group
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“Simon Property Group has over two hundred regional malls located across the country. The challenge was providing technical support at various locations when necessary. We knew Netfor offered a number of high-quality services, based on previous conversations with them. When we reached out to Netfor about our needs, they were quick to ask questions, fully understand our needs, and discuss options and real solutions. We contracted them, as a test, at a couple of locations. The results were amazing. The properties were thrilled with the professional, hands-on support they received. Simon IT was impressed with the immediate positive results. the advanced level of technician that was deployed and the competitive rate. All positives for the properties and Simon IT. This one-time issue has turned into a long-term partnership with Simon Property Group and Netfor, five years and counting.”

5
Chuck Wright
Simon Property Group
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“It’s also a big relief knowing our users now have 24/7 support from a group that knows what they’re doing. If you’re looking for an organization that will listen carefully to your needs and help you provide the best customer service experience, Netfor is there to help you succeed.”

5
Sue Gordon
Quillo
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“Netfor has been a key part of the INBiz program. They helped develop processes to support the INBiz call center and worked diligently with our team to identify and capture knowledge to ensure consistency among agents. Netfor’s attention to customer service is terrific and keeps the service running smoothly, and their flexibility makes them a great partner.”

5
Rebecca Longfellow
Indiana Secretary of State
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“We need field service technicians who are experienced and know what they are doing – and that’s what we get with Netfor.”

5
Gloria Nebarez
Mercy Housing

Field Services FAQs

What is Field Services?

Netfor coordinates and delivers quality IT installations with guaranteed 4-hour response times. We rapidly deploy skilled technicians, resolve issues with 95% first-time fix rates, and confirm completion using advanced tracking technology.

What Areas Can Netfor Cover?

6,000+ locations worldwide and 97% of U.S. business locations.

What is The Quality Confirmation Program?

Comprehensive profiling ensures 95% first-time fix rates. Background checks, skills verification, certifications review, and FSC interviews guarantee high-quality talent on demand.

Every Netfor engineer is certified with years of experience. Quality evaluations without excessive fees—and without multi-vendor downtime costs. Simple solutions to complex problems. 4-hour response to 97% of locations.

Simplify Your Multi-Location Operations

One partner for field services, customer support, and IT help desk—nationwide.

Get field service deployment, 24/7 customer support, and IT help desk solutions from a single partner with 97% US coverage. No more juggling multiple vendors or coordinating complex service relationships.

Call Us