We are often dispatched to install and support technology at scale when the school day is over. We partner with the school system leaders to do everything possible to minimize disruption within the learning environment.

Absolutely. All of our providers dispatched to any educational facility or environment must pass a current criminal background check.

Yes. Our field technicians have extensive experience working in educational facilities and with teams across the U.S.

Yes. We have installed and repaired many of the most popular educational technologies, including interactive whiteboards such as Google Jamboards and Microsoft Surface Hubs. In addition, we have deployed popular 1:1 technology solutions, like Google Chromebooks and Apple iPads. We’re also experts at installing the critical infrastructure that powers these devices, from networking cable to […]

Netfor can install or deploy almost any hardware with provided instructions. This can be a POS system, a wireless access point, security cameras, digital displays, or even provisioning hundreds of laptops. If you’re unsure, just ask! Netfor will never take on an installation we know we can’t complete.

Netfor has teams that currently work within our partners’ tooling. We can also connect to another ITSM tool and, through this integration, enable both teams to work where they are most comfortable, which reduces adoption costs and service defect.

We have clients that operate under a fixed-rate/per-request contract and others that operate under a per-minute/per-hour contract. Overall, our prices are determined by the BPO service purchased and the specific processes we are asked to manage. We first like to meet with you and discover what your current processes are. Then, we estimate the time […]

We offer around-the-clock support nationwide.

You’ll find our highly trained and certified technicians throughout North America and the U.S. territories.

Yes. Each technician dispatched has the required equipment for the job and location. Typically, they carry a standard tool kit that includes: Laptop (Windows 7 or higher) Basic IT tools Network testing tools/cable testers Cat5e cabling Ladder Digital camera or camera phone with the ability to upload pictures before leaving a site Badge (when required) […]

We train/certify our field providers using customizable field guides tailored to meet the unique requirements of each scope of work. To maintain excellence in the field, providers must use our Learning Management System to ensure that they are knowledgeable and compliant before arriving on-site. Each field guide is developed with the client as we onboard […]

Yes. Netfor has access to background checks for technicians and can provide these upon request.

Netfor can install cameras, alarm panels, badge readers, and many other forms of security equipment.

Netfor can identify a few key common issues and then develop instructions to resolve them. This can start as after-hours support, overflow support, or by routing these key issues to the Netfor team. During this process, Netfor can log additional issues and work with you to build resolutions that help reduce the work of your […]

Innovation suffers when developers are pulled off of mission-critical updates and product bugs to address simple customer questions. Netfor helps software companies stay focused on the product roadmap by ensuring their end-users receive 24/7 support.

Netfor offers chat, phone, and email functionality with the option of multi-language support. The chat feature can even be incorporated directly into your website.

Yes! We work with multiple software companies to reduce the volume of their Tier 2 teams or developers and free up their time to focus on business-critical tasks.

We train our agents using a customizable training module system. This system allows us to create client-specific content – including videos, articles, and quizzes – to train and test agents and ensure outstanding performance.

We thrive in an environment where two-way, transparent communication flows. Netfor provides robust reporting and dashboards to track all key metrics and more. You will have near real-time access to some reports and metrics, while others will be provided during your Client Success engagement. In this meeting, we review the data, identify trends, discuss issues, […]

Netfor has implemented a multi-layered approach of physical, technical, and administrative security safeguards to protect the data we collect and use in providing our services. We regularly assess our security practices and monitor the infrastructure for threats, vulnerabilities, and possible attacks. All staff with access to sensitive information must sign an NDA, complete information security […]

Netfor has over a decade of experience designing, implementing, and managing government support services for local and state governments. If your organization or agency helps a constituent with filing their business entity report, reporting a pothole, or just wants to know where to vote, Netfor can help.

Calls and chats are typically answered in less than 60 seconds. The overall average is just over 20 seconds, with nearly all constituent issues resolved on the first interaction.

Yes. Our technicians are able to be badged. We work with the individual customer to provide each technician a badge that can be displayed on an electronic device or printed depending on the requirements of the location and business.

Each Netfor Team Lead, Manager, and Client Success team member will communicate and work with your teams to plan for expected volume increases throughout the year. In addition, as we onboard and begin providing the planned and steady-state contact center services, Netfor’s workforce management solution will provide trends and analysis based on the historical averages […]

Netfor has a disaster recovery and preparedness plan that we can make available upon request. In general, Netfor is a “remote first” company. That means we have great people across the continental United States, operating on individual equipment on local ISPs and leveraging secure web-based tools. So, in the event of a local outage, our […]

Each customer is assigned a dedicated Client Success Account Manager. In the event of a service issue, the customer will have access to call, email, and even leverage the Netfor ITSM system to engage with the Netfor team and identify and collaborate on a resolution to the reported issue.

We thrive in an environment where two-way, transparent communication flows. Netfor provides robust reporting and dashboards to track all key metrics and more. You will have near real-time access to some reports and metrics, while others will be provided during your Client Success engagement. In this meeting, we review the data, identify trends, discuss issues, […]

Netfor utilizes Net Promoter Surveys to measure customer satisfaction and gain valuable, actionable feedback. We then use this feedback to make improvements in the customer experience.

Our service levels are entirely customizable based on your business needs. Typically, our retail clients will leverage priority response rate, answer time, and first-level resolution as main service level drivers.

Implementation fees are always right-sized for the engagement and how long the implementation will take before the service runs in a steady-state. Overall, our prices are determined by the BPO service purchased and the specific processes we are asked to manage. We first like to meet with you and discover what your current processes are. […]

Yes. When we engage with a new potential customer, references are available upon request.

Yes. Netfor offers 24/7/365 support via our contact center while our field services group manages business-critical technology repairs and installs on a regular basis.

Netfor technicians carry a standard tool kit, including: Laptop (Windows 7 or higher) Basic IT tools Network testing tools/cable testers Cat5e cabling Ladder Digital camera or camera phone with the ability to upload pictures before leaving site Badge (when required) Hard hat (when required) Copy of work order and job information used in training and […]

Netfor manages our teams via an ITSM platform and a service management system. Together, they enable close to real-time updates and enhanced visibility for our teams and clients who want to follow progress in the field.

We train/certify our field providers using customizable field guides tailored to meet the unique requirements of each scope of work. To maintain excellence in the field, providers must use our Learning Management System to ensure that they are knowledgeable and compliant before arriving on-site. Each field guide is developed with the client as we onboard […]

We specialize in inventory management and warehousing equipment for our clients with break/fix needs requiring rapid replacement. We also wipe drives to the highest level of security, ensuring that all data is unrecoverable before shipping to an electronics recycler for destruction. In addition, we provide certificates of destruction to verify compliance and deliver peace of […]

Our service levels are completely customizable based on your business needs.

Netfor offers outsourced, Tier 1 help desk support utilizing ITSM and ITIL-based frameworks. That means all technical requests from your customers or employees are routed to one place. And there’s always a live person available to address every ticket. With U.S.-based agents in the heart of the Midwest, we combine the latest technology with the […]

Our Quality Confirmation Program allows Netfor to build a comprehensive profile on each of our on-site resources. This results in high-quality talent on demand. Our process starts with a background check, confirming the potential resource has a clear history. We then confirm all relevant skills, work history, and certifications. Next, the technician is assigned to […]

Our partners and technicians are standing by and ready to serve you in more than 6,000 locations worldwide. Netfor has you covered with tech support across the country and around the globe.

Our employee certifications include A+, Net+, Server+, and some Microsoft certifications.

Netfor is expert at handling the calls that can be a nuisance to support teams for your state, county, and local citizenry. Our agents walk callers through everything, from login issues and password resets to creating accounts, requesting services, and filing reports.

Calls and chats are typically answered in less than 60 seconds. The overall average is just over 20 seconds, with nearly all constituent issues resolved on the first interaction.

Our Fulfillment Center has a late-night pickup with UPS for next-day air/shipping overnight services. We have imaging capabilities and work with OEM manufacturers to repair devices using warranty services.

Netfor provides worry-free, 24/7/365 customer care for business consumers and technology users. With Netfor you get world-class call center and help desk support as well as order fulfillment and field services.

Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.