Your IVR (Interactive Voice Response) system can often be your customer’s first direct interaction with your company or service, and we all know that first impression set the basis of any relationship. When your customers call you, you want them to not only be satisfied with the result of their call, but also happy during… Read More »
When we talk to software start-ups, we hear a common theme of needing to do something about support for their product. The same story is told to us: We launch our product and as we onboard users the support calls and emails start to drip in. Usually our sales individual or developer gets tagged with… Read More »
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