Poor knowledge management costs Fortune 500 companies an estimated $31.5 billion annually due to ineffective...
Knowledge
Revolutionizing Customer Experience with AI
At Netfor, we’re always exploring the evolution of AI and IVR technologies, and in this conversation, our...
Case Study: First Call Resolution Improvement For Global RetailerFirst Call Resolution Improvement
The Challenge: A Frustrated Customer Experience He's excited because he can finally buy the items he's...
Upcoming IoT Devices That Are Too Good To Be True
If you thought the smartphone turned your daily life upside-down, just wait for the transformation the...
Optimizing a Healthcare Call Center: A Data-Driven Assessment for a Major Provider
When you don’t have all the facts, you can’t make informed decisions about where to put your resources....
How Experts at Netfor Are Turning Its Outstanding ‘Knowledge Services’ Inside Out
Most companies protect their secrets more aggressively than they protect the lives of their key executives....
How Netfor Transforms Common Processes in Truly Uncommon Ways
It’s not unusual for growing companies to follow their industry’s best practices. Adopting what trial and...
Knowledge Management: The Heart of What We Do
We grew up learning knowledge is power. For Netfor’s team, knowledge is even more. Knowledge is at the very...
Outsourcing Government Customer Service with an Experienced Partner Made Simple
One of the most common hesitations among companies and government agencies that are thinking about