“Just because I give the client a scorecard showing we are green on everything doesn’t mean they feel we’re...
Client Success
Proven Agent Training Techniques Rapidly Prepare Netfor’s Team for Government Needs
“Government should run like a business” is a common refrain, and managers of government agencies at all...
Netfor’s Methodical Onboarding Allowed Quillo to Focus on Serving Users
Supporting the needs of people with intellectual and developmental disabilities is gratifying work, but it can also be physically and emotionally exhausting. The agencies
Why Every Service Level Agreement (SLA) Can’t Be 100%
Zero defects. Complete satisfaction. Get it right the first time. American businesses are obsessed with perfection and SLA. So new clients are often surprised when we tell them we’ll never deliver…