Life At Netfor - Our Blog   Category Archives: Client Success

  • Sep 5

    Netfor Field Services: Making A Difference

    Statistics speak for themselves. In 2011 the Aberdeen group did a study that concluded the average high performing field services company maintained an 88% First Run Rate (FRR). At Netfor, we believed 88% was too low. How could you confidently send work to a vendor knowing there is a 12% chance of a site re-visited?… Read More »

  • Aug 8

    Netfor Testimonial: Dennis Cuffel says, “We trust them.”

    “I consider it a strategic advantage for Goodwill to have an outsourcing partner like Netfor that is both qualified and competent to offer us professional help desk support.” Dennis Cuffel is the Senior Director of Information Technology of Goodwill of Central and Southern Indiana, a nonprofit organization serving 39 counties in central and southern Indiana,… Read More »

  • Bluelock
    Jul 18

    Netfor Testimonial: Jeff Ton says, “They know their stuff.”

    “The Netfor seed was planted in my mind by a mutual friend at least a year or more before we actually started a relationship with them. But once we knew we needed an IT service desk, Netfor was the first call we made.” Jeff Ton is the Executive Vice President of Product and Service Development… Read More »

  • We support our customers and each other in a manner that is consistent, empathetic, friendly and knowledge driven.
    May 24

    Defining Customer Service at Netfor

    When our leadership team took a look at our strategic plan for this year, we outlined a few areas we wanted to improve. We knew some of the areas; like how we’re visually sharing data was an opportunity to improve, and finding a new home for the company was a must considering our significant growth… Read More »

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