Technology Driving Modern Customer Service Management The technological transformation within customer...
Call Center
Call Center Management: Essential Strategies for Success in 2025
Call center management has evolved far beyond the basic task of staffing agents and answering phones. In...
Raising The Bar for Government Customer Service with Smart Outsourcing
Government agencies today are under increasing pressure to provide seamless, responsive interactions that...
Outsourcing Customer Service: Is It The Right Move For Your Business?
If there’s one thing nearly all companies like to take pride in, it’s the quality of their customer service....
10 Proven Strategies on How To Improve Call Center Customer Service
Companies may not typically view their call centers as a marketing function, but a well-managed call center...
BPO Call Center: Shaping the New Era of Customer Experience
What comes to mind when you think of a call center and how your company might use one? The typical image is...
Top 5 Reasons to Outsource Customer Service for Your Business Needs
Among the best ways for companies to significantly reduce costs, improve service quality, and concentrate on...
Optimizing a Healthcare Call Center: A Data-Driven Assessment for a Major Provider
When you don’t have all the facts, you can’t make informed decisions about where to put your resources....
Case Study: Indiana Secretary of State Office
Netfor’s work with the Indiana Secretary of State Office began in 2016. The relationship originated with...
Proven Agent Training Techniques Rapidly Prepare Netfor’s Team for Government Needs
“Government should run like a business” is a common refrain, and managers of government agencies at all...
Outsourcing Government Customer Service with an Experienced Partner Made Simple
One of the most common hesitations among companies and government agencies that are thinking about
QCB – Why Is It Better Than Holding?
You know the drill. You need something or have a problem, so you call the handy phone number only to be a recorded message telling you that all agents are helping other callers…