Field Services
Why Choose Netfor for Field Service Management?
Vetted and Trained Field Service Technicians
Most of our technicians have been in the field for 10+ years. We know them and trust them, and so do our clients.
- Rigorous Onboarding: For new technicians, we conduct background checks and look for soft skills to ensure they are professional, reliable, and accurate.
- National Network: Wherever your locations may be, we have a qualified technician nearby.
Technology that Delivers
With the Netfor cloud-native platform, you know in real-time the progress of every engagement at every location.
- Deliverables Management: On-site, visual verification from the field service technicians confirming progress and completion so you can rest easy.
- National Network: Do you have thousands of locations? No sweat. We can service every location individually and provide you with one hassle-free invoice.
Honest
Communication
It’s a point of pride for us. We believe that honest communication fosters collaboration and is the foundation of every successful engagement.
- Transparent Pricing: We price all your service attributes into the bid and don’t nickel and dime for mileage or other upcharges.
- Scope of Work: Occasionally, we won’t or can’t fulfill the scope of work you’re looking for. We’ll let you know up front if or when that happens and then point you in the right direction.
Types of Field Service Work
Audio Visual (AV)
- Digital signage
- Speaker installations
- TV Mounts and installations
- Projector installations
Kiosk
- Outdoor kiosks (such as bill/pay kiosks)
- Indoor kiosk such as ones in malls where you can get directions to stores
- Status boards
- Kiosk tablets or ordering in stores
Printer
- Setting up and connecting to the network
Fiber Cabling
- Can provide, from our vendor, preterminated fiber cables and installation
- Testing
- installation
CCTV | Alarm
- Alarm Systems
- Security cameras (wifi, cat5/6, or coax connections)
- Contact door locks
Low-Volt Cabling
- Cat5, Cat6, coax cabling (warehouse or large/small businesses) and terminations
- Minor and minimal conduit installation
Server
- System hardware upgrades (ram, HD, cmos battery replacement)
Point of Sale
- Installation and testing
Desktop | Laptop
- Setup PCs including setting up network printer, running updates, and connecting to wifi
Networking
- Installation of routers, switches, firewalls, etc
Structured Cabling
- Entrance Facilities, Equipment Room, Backbone Cabling, Telecommunications Room, Horizontal Cabling, and Work Area.
Telecom | VOIP
- 66 blocks
- Toning analog lines
Field Service Savings Calculator
Our proprietary Calculator will help you determine the true costs of managing a field service team.
Our Process
Every successgul organization runs on process. We've perfected ours to eliminate multi-vendor coordination chaos.
ASSESSMENT
Collaborate to determine business needs and goals. Examine your vendor landscape and downtime challenges. Chart a strategic roadmap.
CLIENT ONBOARDING
Document your business requirements and deliver results. Your Technical Account Manager (TAM) establishes deadlines and deliverables while eliminating vendor coordination overhead.
TECHNICIAN ONBOARDING
Chart strategic roadmap and deploy resources to maintain consistent 4-hour response across all locations.
CLIENT DELIGHT
Real-time project access plus regular TAM contact. Weekly or monthly progress meetings scale to quarterly once running smoothly. No more chasing multiple vendors.
Field Services FAQs
What is Field Services?
Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.
What Areas Can Netfor Cover?
Our partners and technicians are standing by and ready to serve you in more than 6,000 locations worldwide. Netfor has you covered with tech support across the country, and around the globe.
What is The Quality Confirmation Program?
Our Quality Confirmation Program allows Netfor to build a comprehensive profile on each of our onsite resources. This results in high-quality talent on demand. Our process starts with a background check, confirming the potential resource has a clear history. We then confirm all relevant skills, work history, and certifications. Next, the technician is then assigned to a Netfor Field Services Coordinator (FSC) who performs an interview.
Whether it’s an evaluation of existing infrastructure or mapping out a new site. Netfor’s engineering team has you covered. Every Netfor engineer is a certified professional with years of industry-leading experience. This means you get quality on-site evaluations without excessive fees. Netfor provides simple solutions to all of your complex problems. You name the service, and we’ll provide the technician.
Simplify Your Multi-Location Operations
One partner for field services, customer support, and IT help desk—nationwide.
Get field service deployment, 24/7 customer support, and IT help desk solutions from a single partner with 97% US coverage. No more juggling multiple vendors or coordinating complex service relationships.