Protect Peak Season Revenue From Downtime

Netfor’s surge capacity ensures your systems stay operational when it matters most—preventing the $282K/hour losses from POS downtime during critical sales periods.

PLAN



INSTALL



SUPPORT



REPAIR



REFRESH



RENEW

4-Hour

Emergency Response

97%

Calls Under 20 Seconds

95%

First-Time Fix Rate

24/7/365

Support Available

Certified technicians on demand. No commitments, no hidden fees.

Why Retailers Partner With Netfor

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Services Offered

4-hour emergency field response
24/7 help desk with surge capacity
Pre-season infrastructure testing
Proactive capacity planning
Real-time issue escalation

Retailer Benefits

4-Hour Emergency Response to 97% of U.S.
Prevent $282K/Hour Downtime during peak periods
95% First-Time Fix Rate minimizes revenue impact
97% Call Answer Rate even at 3x volume
Proactive Readiness testing before critical date

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“Managing a network of 5,500+ locations demands consistency, speed, and reliability. Netfor’s support across fulfillment, in-store technology, and IT services has strengthened our operational efficiency and uptime, ensuring our locations remain productive and our customers well served.”

Sean O’Neal

Vice President of Retail Operations

The UPS Store

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“If I need somebody same day, they can find somebody same day and get somebody out there. Based on my experience, the people are well-versed, well-qualified, and able to do the job.”

Sandy Herrick

Trusted Technology Advisor

Global Consulting Group (powered by AppDirect)

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“Simon Property Group has over two hundred regional malls located across the country. The challenge was providing technical support at various locations when necessary. The results were amazing. The properties were thrilled with the professional, hands-on support they received.”

Chuck Wright

Vice President Business System Support and Operations

Simon Property Group

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“It’s also a big relief knowing our users now have 24/7 support from a group that knows what they’re doing. If you’re looking for an organization that will listen carefully to your needs and help you provide the best customer service experience, Netfor is there to help you succeed.”

Sue Gordon

COO

Quillo

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“We need field service technicians who are experienced and know what they are doing – and that’s what we get with Netfor.”

Gloria Nebarez

Network Administrator and Coordinator

Mercy Housing

Retailers That Trust Us

Get Your Deployment Service Quote

4-hour response to 97% of US
Nationwide technician coverage
Certified Technicians paired to your project
No retainer, hidden fees, or headaches

Simple 3-Step Process

Schedule an Intro call with a team member

Scope of work developed
and approved

Receive on-site confirmation
of progress and completion

FAQ Section

What are Field Services?

Netfor coordinates and delivers quality IT installations and support services. We rapidly deploy skilled technicians, resolve issues with 95% first-time fix rates, and confirm completion using advanced tracking technology.

What Areas Can Netfor Cover?

6,000+ locations worldwide and 97% of U.S. business locations.

What is the Quality Confirmation Program?

Comprehensive profiling ensures 95% first-time fix rates. Background checks, skills verification, certifications review, and FSC interviews guarantee high-quality talent on demand.

Every Netfor engineer is certified with years of experience. Quality evaluations without excessive fees—and without multi-vendor downtime costs. Simple solutions to complex problems. 4-hour response to 97% of locations.

What is your First Time Fix Rate?

Netfor’s First Time Fix Rate is 95%, meaning out of every 100 installs we do, 95 of them do not require a second visit.

The national average First Time Fix Rate is ~75%.

4-Hour Onsite Response – Covering 97% of US Business Locations